Experienced Seasonal Customer Service Representative – Remote Work Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Seasonal Customer Service Representative, working from the comfort of your own home.

About blithequark

blithequark is a forward-thinking global organization that values people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" year after year. Our team of game-changers from over 70 countries is united in our mission to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

Career Growth and Personal Development

As a Seasonal Customer Service Representative at blithequark, you'll embark on a rewarding career journey with opportunities for growth and development. We'll provide you with the training, technologies, and continuing support you need to succeed. Plus, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Key Responsibilities

As a Seasonal Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Help customers complete purchases and provide post-order support
• Persuade customers to purchase additional products and/or services
• Use product knowledge, build client relationships, and find new ways to retain customers
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Essential Qualifications

To succeed in this role, you'll need:

• 1+ year of customer service experience
• Strong focus on building customer relationships
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Experience working in a call center or customer-facing role
• Familiarity with CRM software and database management
• Strong communication and problem-solving skills
• Ability to work in a team environment and provide support to colleagues
• Willingness to learn and adapt to new technologies and processes

What's in it for you?

As a Seasonal Customer Service Representative at blithequark, you'll enjoy:

• Competitive hourly rate of $17.31 (pay rate will not be below the applicable minimum wage)
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Eligibility and Equal Opportunity Employer

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

How to Apply

If you're ready to embark on a rewarding career journey with blithequark, apply today! We can't wait to hear from you. Apply for this job