Immediate Hiring: Contact Center Chat Representative - Remote at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Contact Center Chat Representative - Remote. As a key member of our remote team, you will play a vital role in providing top-notch support to our members, resolving their queries, and helping them navigate our range of products and services.

About blithequark

At blithequark, we are a forward-thinking organization that values innovation, collaboration, and community. With a rich history dating back to 1956, we have grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our commitment to creating a safe, inclusive, and supportive work environment is reflected in our Core Values, which are grounded in faith and guided by the golden rule of "love thy neighbor." We believe that our differences make us a better team, and we welcome individuals with unique backgrounds, working styles, and skill sets to join our dynamic team.

A Day in the Life of a Remote Online Chat Representative

As a Remote Online Chat Representative, you will be responsible for providing exceptional support to our members through various digital channels, including email, web and mobile messaging, chat, and text. Your day will be filled with exciting opportunities to:

• Efficiently and effectively answer member inquiries, solve problems, and assist with transactions and lending inquiries through digital channels.
• Provide support to ensure online membership applications are completed and submitted within a timely manner.
• Discuss member needs on financial matters through multiple remote technology secured/unsecured access channels.
• Act as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support.
• Maintain a strong working knowledge of blithequark's products and services.

Remote Online Chat Representative Skills and Qualifications

To succeed in this role, you will need to possess:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• The ability to meet the requirements for our Telecommuting Program (more information below).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Telecommuting Requirements

As a Remote Online Chat Representative, you will be required to:

• Have a dedicated workspace.
• Maintain a secure and strong internet connection.
• Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• Work in an environment free from loud noises or outside distractions.

Training and Onboarding

The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you will receive comprehensive training and onboarding.

Why Join the blithequark Team?

As a member of our team, you will enjoy a range of benefits, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job