Experienced Part-Time Remote Customer Service Agent – Phone, Email, and Live Chat Support
Are you a customer service professional looking for a challenging and rewarding part-time opportunity to work from home? Do you have a passion for delivering exceptional customer experiences and a proven track record of providing high-quality support? If so, we encourage you to apply for this exciting role as a Remote Customer Service Agent at blithequark.
About blithequark
blithequark is a leading provider of customer touchpoint management services, helping our clients to understand, manage, and execute top-shelf customer experiences. With over 30 years of experience in the industry, we have established ourselves as a premier full-service firm, renowned for our expertise and commitment to excellence. Our team of dedicated professionals is passionate about delivering exceptional customer service, and we are now seeking like-minded individuals to join our remote contact center team.
Job Summary
As a Remote Customer Service Agent at blithequark, you will be responsible for providing comprehensive, personalized customer support via phone, email, and live chat to our clients' customers. You will be working in a fast-paced, metrics-driven environment, handling a high volume of calls and emails, and providing technical support to customers with varying degrees of computer and smartphone issues. If you have a strong passion for customer service, excellent communication skills, and a proven ability to work independently, we encourage you to apply for this exciting opportunity.
Responsibilities
* Receive incoming calls, emails, and live chats from customers, resolving concerns, questions, or assisting with using a product
- Provide medium to light tech support to assist callers with password resets or locating purchased items via client site
- Recommend additional products and services based on customer need and request
- Recommend system improvements based upon knowledge of system issues
- Work collaboratively with our team to ensure seamless customer experiences
- Meet or exceed productivity and quality standards in a high-volume contact center environment
Requirements
* Proven track record of adhering to our 3 A's: Attendance, Attitude, and Aptitude
- At least 2-3 years of experience working in a remote call center environment with a separate office space setup in which there is no background noise
- Technically savvy to assist members with varying degrees of computer and smartphone issues as well as self-correcting your own computer issues
- Bilingual in Spanish a major plus
- Excellent written and verbal communication skills (e.g., knowing the difference between "there" and "their")
- Ability to operate in a high-volume (between 75-150 calls per day averaging about 3 min each), metrics-driven contact center environment
- Ability to listen actively to sensitive information
- Must be a quick learner, dedicated to excellence, and strong multi-tasking skills
- Must be able to meet strong production deadlines in a fast-paced environment juggling multiple priorities and do "whatever it takes" to get the job done
- Have a strong "phone voice" with proper diction and the ability to "hear you smile"
- Experience with InContact, Zendesk, Slack is beneficial but not required
System Requirements
* Dedicated remote working space with no background noise
- Must be able to run CHROME browser with VPN connection with no less than 10mbps internet download speeds and a compatible hotspot should internet outages occur
- Must provide own dual monitors and noise-cancelling headset
Benefits
* On-the-job training
- Paid time off
- Professional development assistance
- Work from home
- Competitive hourly rate of $17.00 per hour
- Opportunity to work with a leading provider of customer touchpoint management services
- Collaborative and dynamic work environment
What We Offer
At blithequark, we value our employees and offer a range of benefits and opportunities for growth and development. As a Remote Customer Service Agent, you will have the chance to:
- Work from home in a flexible part-time schedule (20-25 hours per week)
- Develop your skills and knowledge through on-the-job training and professional development assistance
- Collaborate with a talented team of customer service professionals
- Contribute to the success of a leading provider of customer touchpoint management services
- Enjoy a competitive hourly rate and paid time off
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply To This Job Apply for this job