Senior Customer Reliability Engineer – Kubernetes Application Support and Development

At blithequark, we're revolutionizing the way software vendors distribute their applications into self-hosted environments. As a Senior Customer Reliability Engineer, you'll be at the forefront of this innovation, working closely with customers to resolve complex technical challenges related to application deployment, management, and troubleshooting. If you're passionate about problem-solving, enjoy helping others, and thrive on diving deep into technical challenges, this role is perfect for you.

About blithequark

blithequark is a Commercial Software Distribution Platform that empowers software vendors to distribute their applications into self-hosted environments like VPC, on-prem, air gap, and more. With a suite of tools ranging from installation to testing, licensing, and support, blithequark is the best way to operationalize and scale the distribution of Kubernetes applications into any enterprise environment. Our customers include KNIME, Puppet, Smartbear, BigID, Swimlane, and many other fast-growing enterprise software vendors.

Our Culture

At blithequark, we value diversity, respect, and inclusivity. We believe that innovation thrives on teams where diverse points of view come together to solve hard problems in ways that are just now possible. We're committed to cultivating an efficient, respectful workplace where everyone feels welcome and empowered to contribute. As a fully remote company, we're open to candidates from anywhere in the US, Canada, the UK, Australia, and New Zealand.

The Role

As a Senior Customer Reliability Engineer, you'll be part of a global team of dedicated engineers focused on helping our vendors successfully deliver and support Kubernetes applications in customer-managed environments. Your primary responsibilities will include:

• Providing expert support to customers, resolving issues related to Kubernetes, Linux, and blithequark products.
• Enabling Customer Success: Work proactively with customers to ensure they are successfully deploying, managing, and scaling their applications using blithequark.
• Collaborating with Engineering: Proactively work closely with CREs and product engineers to share customer feedback, identify product improvements, and contribute to the overall blithequark product roadmap.
• Continuous Learning: Invest in your personal and professional growth, leveraging blithequark's resources to expand your skills in Kubernetes, Linux, and other relevant technologies.

What You'll Need

To succeed in this role, you'll need:

• 3+ years of experience with Linux system administration
• 3+ years of experience with Kubernetes and Helm
• Exceptional technical and non-technical communication and interpersonal skills
• Strong problem-solving skills and the ability to think critically under pressure
• A customer-centric mindset and a genuine desire to help others succeed
• Experience working remotely with teams across time zones

Nice to Have

* Experience with CNCF tools

• Familiarity with Go and the ability to debug Go programs
• Customer-facing experience

Your Growth Journey at blithequark

In your first 30 days, you'll immerse yourself in learning about blithequark, the global CRE team, our products, and our customers (vendors). You'll complete comprehensive hands-on training with the blithequark platform, working through a structured onboarding checklist. You'll meet with team members across blithequark, including senior CREs, product engineers, and other departments, to build relationships and understand different perspectives. In your first 60 days, you'll continue working on support cases, increasing the complexity and variety of issues you handle. You'll focus on understanding the "why" behind customer problems and the solutions implemented. You'll proactively suggest improvements to the support process, both technical and procedural. In your first 90 days, you'll take on full responsibility for handling support issues from the queue, working independently to diagnose, resolve, and prevent recurrence. You'll join the on-call rotation, providing 24/7 support coverage (primarily weekends due to the global team) for specific blithequark products.

Benefits and Compensation

At blithequark, we offer a robust pay and benefits package that rewards employees for their contributions to our success, supports their well-being, and helps all of us create a great remote work environment. For team members outside of the US, our salary ranges are at localized rates for the countries we support. This is dependent on several factors, including level, qualifications, and experience. In Australia (local currency), the salary range for this role is as follows:

• Software Engineer II: $170,000 - $210,00
• Senior Software Engineer I: $187,000 - $235,000

In New Zealand (local currency), the salary range for this role is as follows:

• Software Engineer II: $140,250 - $175,00
• Senior Software Engineer I: $148,750 - $187,000

Our Core Values

At blithequark, we value:

• Care Deeply: Care deeply about the work that you do. Because of that, you are constantly learning and willing to go out on a limb, challenge assumptions, go back to first principles, etc.
• Longterm: Treat every interaction as part of a 30-year relationship, you'll see everyone down the road again as customers, partners, coworkers, etc.
• Curious: We're always learning and we approach everyone and every problem with curiosity. When needed, we challenge assumptions, and go back to first principles.

Benefits

We offer strong benefits to help you stay healthy and productive. For the US, our benefits include:

• Health/Dental/Vision
• Life/AD&D
• LTD/STD
• FSA
• 401K
• Stock options
• Partner perk programs
• Generous time off, we expect you to take a minimum of 3 weeks of per year
• Laptop+accessories you need to get set up
• Generous home office set up allowance or co-working space allowance - up to $10,000 per year!
• Curiosity Budget to help you keep learning and growing!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants of all backgrounds and we work to make sure that all team members have an equal opportunity to succeed.

Apply Now

If you're passionate about problem-solving, enjoy helping others, and thrive on diving deep into technical challenges, apply now to join our team as a Senior Customer Reliability Engineer. Apply for this job