Experienced Full Stack Customer Success Manager – Mid-Market and Enterprise Account Management

At blithequark, we're revolutionizing the way sales teams work with our AI Sales Assistant Platform (ASAP). Our mission is to empower sales professionals to focus on what matters most – building relationships and driving revenue growth. As a key member of our Customer Success team, you'll play a vital role in ensuring our mid-market and enterprise customers maximize their value from blithequark and achieve their business goals.

About blithequark

blithequark is the leading AI Sales Assistant Platform that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Our platform has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. We're proud to be loved by sales teams at companies like 1Password, Fivetran, Greenhouse, and hundreds more. For more information, visit [www.blithequark.com](http://www.blithequark.com).

The Role

As a Customer Success Manager at blithequark, you'll be responsible for ensuring our mid-market and enterprise customers achieve their business goals through our solutions. You'll develop and maintain strong, multi-threaded relationships with key stakeholders, onboard new customers, proactively address adoption challenges, and run the renewal process. Your focus will be on maximizing customer value, which is the key to successful renewals and expansions.

Responsibilities

* Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of blithequark to users, stakeholders, and their business.

• Onboard new customers, ensuring a seamless integration of blithequark into their sales processes.
• Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a blithequark deployment that helps them achieve their goals.
• Conduct regular customer check-ins to share blithequark outcomes, address any issues, and identify opportunities for optimization and growth.
• Analyze customer usage metrics to identify blithequark features that might provide value and proactively lead upsell conversations.
• Monitor customer health metrics and develop proactive plans to address areas of concern.
• Assist with Technical Support for your customers as needed.
• Serve as the voice of the customer within blithequark, providing product feedback to ensure customer requirements are successfully met.

Requirements

* 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record.

• 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey.
• 2+ years of SDR or SDR management experience.
• Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
• Comfortable with data analytics and experience using data to proactively identify customer challenges.
• Excellent written and verbal communication skills.
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup.
• Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment.

What We Offer

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits.

Equal Employment Opportunity Statement

blithequark is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We do not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Why Join blithequark?

At blithequark, we're passionate about empowering sales teams to achieve their full potential. We're a dynamic and fast-paced company that values innovation, collaboration, and customer success. If you're a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.

How to Apply

If you're ready to take your customer success career to the next level, please submit your application, including your resume and a cover letter, to [www.blithequark.com/careers](http://www.blithequark.com/careers). We can't wait to hear from you! Apply for this job