Experienced Customer Success Engineer – Fleet Safety Solutions & Technical Partnership
At blithequark, we're revolutionizing the modern-day transportation ecosystem by harnessing the power of Computer Vision and Edge Computing. As a leader in fleet safety solutions, our growth has exceeded 4x year over year, and our solution is quickly being recognized as a significant disruptive technology. We're expanding our team and seeking forward-thinking, uncompromising, and competitive team members to continue to facilitate our growth.
Join Our Mission
As a Customer Success Engineer at blithequark, you'll be the technical powerhouse and strategic partner behind our most complex customer relationships. This hybrid role bridges technical depth with white-glove client service, combining the skills of a senior Customer Success Manager, Solution Engineer, and Technical Support Analyst. You'll be responsible for delivering scalable outcomes, driving adoption and value realization, and bringing clarity to complexity in the high-stakes world of commercial vehicle telematics.
About the Role
We're looking for an experienced Customer Success Engineer to join our team. As a key member of our customer success organization, you'll be responsible for owning a portfolio of technically complex, high-value customers, driving adoption, retention, and expansion. You'll partner with executives and power users to design programs that deliver measurable ROI and safety outcomes, conduct value-driven Executive Business Reviews (EBRs), and lead strategic roadmap discussions.
Key Responsibilities
* Own a portfolio of technically complex, high-value customers, driving adoption, retention, and expansion
- Partner with executives and power users to design programs that deliver measurable ROI and safety outcomes
- Conduct value-driven Executive Business Reviews (EBRs) and lead strategic roadmap discussions
- Identify risk and proactively intervene through solutioning, optimization, and internal escalation leadership
- Act as a subject matter expert on the full blithequark solution stack – software, hardware, integrations, and APIs
- Translate technical capabilities into business value across various personas (executives, IT, safety managers, drivers)
- Lead proof-of-concept deployments and assist with pre-sales technical discussions as needed
- Collaborate with Product and Engineering to scope and communicate product enhancements based on customer needs
- Assist with complex post-sales deployments, especially those involving integrations, large fleets, or custom configurations
Essential Qualifications
* 5+ years of experience in a customer-facing technical role, preferably in the fleet safety or transportation industry
- Proven track record of driving customer adoption, retention, and expansion
- Strong technical expertise in software, hardware, integrations, and APIs
- Excellent communication and interpersonal skills, with the ability to translate technical capabilities into business value
- Experience with proof-of-concept deployments and pre-sales technical discussions
- Strong problem-solving skills, with the ability to identify risk and proactively intervene
- Bachelor's degree in Computer Science, Engineering, or a related field
Preferred Qualifications
* Experience with Computer Vision and Edge Computing technologies
- Knowledge of the transportation industry and fleet safety solutions
- Experience with solution design and implementation
- Strong analytical and problem-solving skills
- Experience with Agile development methodologies
- Strong leadership and collaboration skills
Skills and Competencies
* Strong technical expertise in software, hardware, integrations, and APIs
- Excellent communication and interpersonal skills
- Ability to translate technical capabilities into business value
- Strong problem-solving skills, with the ability to identify risk and proactively intervene
- Strong analytical and problem-solving skills
- Experience with Agile development methodologies
- Strong leadership and collaboration skills
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Engineer, you'll have the opportunity to work with a talented team of professionals, learn from industry experts, and develop your skills in a fast-paced and dynamic environment. We offer a range of training and development programs, including:
- Regular training sessions and workshops
- Mentorship programs
- Opportunities for career advancement
- Access to industry-leading technologies and tools
- Collaborative and dynamic work environment
Work Environment and Company Culture
At blithequark, we're passionate about creating a work environment that's collaborative, dynamic, and supportive. Our team is made up of talented professionals who are dedicated to delivering exceptional results and making a positive impact on the world. We offer a range of benefits and perks, including:
- Competitive salary and benefits package
- Flexible work arrangements
- Collaborative and dynamic work environment
- Access to industry-leading technologies and tools
- Opportunities for career advancement
- Regular training sessions and workshops
- Mentorship programs
- Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive base salary
- Bonus structure
- Comprehensive health insurance
- Retirement savings plan
- Paid time off
- Flexible work arrangements
- Access to industry-leading technologies and tools
- Opportunities for career advancement
- Regular training sessions and workshops
- Mentorship programs
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and talented individual who is passionate about delivering exceptional results and making a positive impact on the world, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job