Experienced Customer Success Manager - German or French

Join blithequark, a leading digital asset management platform, as we revolutionize the way teams create, share, and manage content. As a Customer Success Manager, you will be the voice of our clients, driving retention, adoption, and up-sells while fostering strong relationships with our global team of 500+ 'blithequarkies'.

About blithequark

At blithequark, we empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys, and Icelandair, to work smarter with their content. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships, ultimately thriving in a rapidly changing market. With a commitment to innovation and a presence in seven offices worldwide, blithequark offers a dynamic environment where you can make a real impact.

The Role

As a Customer Success Manager, you will be responsible for driving customer satisfaction, adoption, and retention while identifying up-sell opportunities. You will act as the true voice of the customer, advocating and understanding their business needs, and translating this back into the organization to create the ideal customer experience. You will collaborate with our sales department, solutions, customer support, onboarding consultants, project, and product managers to ensure seamless customer interactions.

Key Responsibilities:

* Schedule regular calls and face-to-face meetings to learn more about the overall blithequark experience and points of improvement or issues that the customer is experiencing

• Create up-sell opportunities
• Act as a liaison between the customer and the Product team to represent the customer's feedback in strategic and product direction
• Communicate and resolve issues internally together with Support, Onboarding, Product, and Development
• Educate customers on new features and improvements through trainings, webinars, and masterclasses

Essential Qualifications:

* Fluent English and German or French Speaker

• 2+ years of a customer-facing role (account management, sales, customer success management, etc.)
• Demonstrated history of working with clients, increasing client satisfaction, adoption, retention, and advocacy
• Ability to develop strong client relationships, manage expectations, and critically problem-solve
• Ability to present, communicate, and work effectively with other internal teams
• Outstanding probing and listening skills
• Strong analytical skills and use of data to help drive adoption, find opportunities, and risks
• Strong verbal and written communication skills and excellent presentation skills
• Excellent problem-solving skills and ability to resolve customer-related issues
• Superior time management skills and able to prioritize effectively
• Proven experience in successful team projects
• Affinity for technology
• Be agile and able to work in a fast-paced environment

Nice to Have:

* Experience with Marketing and Martech Software tools

• Commercial experience and mindset

Why You'll Love Working at blithequark

At blithequark, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It's common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends.

What We Offer:

* Challenging and inspiring work environment

• Flat hierarchy where your voice will be truly heard
• Opportunity to initiate your own projects
• An experienced team is ready to welcome you anytime
• Unlimited vacation policy
• Competitive monthly compensation
• Apple gear
• Daily lunch
• Drinks at the blithequark Bar
• Amazing office in the heart of Amsterdam

Our Commitment:

blithequark Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At blithequark, we strive to create a culture that embraces every blithequarkie because differences in background, experience, and perspective make blithequark even better. Our commitment is for all blithequarkies to have the freedom to be their true authentic selves.

How to Apply:

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you! Apply now to join our talented team and be part of the blithequark journey. Apply for this job