Experienced Customer Success & Onboarding/Migrations Specialist – German Market Expansion

At blithequark, we're revolutionizing the way experience-based businesses manage their operations with our cutting-edge booking and business management platform. As we continue to scale across Europe, we're looking for a highly skilled and passionate Customer Success & Onboarding/Migrations Specialist to join our team and support our German-speaking customers. This role is a unique blend of onboarding and migrations responsibilities with customer success and expansion work, making it a key part of ensuring a smooth transition to blithequark and long-term customer growth.

About blithequark

blithequark is a fast-growing, Y Combinator-backed company that empowers thousands of businesses with scheduling, payments, communications, and automation tools. Our platform serves yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, and more. We're expanding our reach across Europe, and we're looking for talented individuals to join our team and help us achieve our goals.

The Role

As a Customer Success & Onboarding/Migrations Specialist, you'll play a critical role in guiding new customers through the onboarding process, supporting their data migration, and building relationships to help them adopt more features and drive value. You'll also identify upsell opportunities and support our efforts to grow and retain revenue across the German market. This role requires a unique blend of technical, business, and interpersonal skills, and you'll have the opportunity to wear multiple hats and make a significant impact on our expansion in Germany.

Key Responsibilities

* Guide new customers in Germany through onboarding and platform setup

• Coordinate smooth and accurate data migrations from previous platforms
• Conduct training sessions in German, helping business owners feel confident using blithequark
• Work closely with technical and support teams to resolve onboarding/migration issues
• Provide exceptional, localized customer support throughout the onboarding process
• Build strong relationships with customers after onboarding and maintain regular touchpoints
• Identify and nurture expansion opportunities (upsells, paid feature adoption)
• Lead product education conversations and help customers maximize blithequark's tools
• Conduct proactive outreach to ensure engagement and reduce churn risk
• Share customer feedback to inform Product and Marketing decisions

What You Should Have

* Fluency in German and English (written & verbal)

• 2+ years experience in onboarding, customer success, implementation, or migrations
• Strong client-facing communication and relationship-building skills
• Ability to manage multiple projects and timelines across time zones
• Experience with data migration, spreadsheets (Excel/Google Sheets), and CRMs
• Comfort handling challenging customer conversations and objections
• Self-motivated and comfortable working independently in a remote startup

We'll Be Particularly Excited If You Also Have

* Experience working in B2B SaaS, especially with fitness, wellness, or class-based businesses

• Previous experience in sales, expansion, or upsell conversations
• Familiarity with German business and data privacy practices (e.g., GDPR)
• Knowledge of other European languages

What We Offer

* A key role in our European expansion

• 100% remote work
• Flexible vacation policy
• A supportive, globally distributed team
• A culture that values autonomy, growth, and results
• Competitive compensation and benefits package
• Opportunities for professional growth and development
• A dynamic and fast-paced work environment

About Our Culture

At blithequark, we celebrate diversity and strive to create an inclusive environment where there is respect, regardless of your background or identity. We are committed to being an equal opportunity employer. Our team is passionate about empowering businesses to succeed, and we're looking for like-minded individuals to join us on this journey.

How to Apply

If you're a motivated and customer-focused individual with a passion for empowering businesses, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Note:

This job description is a summary of the role and its responsibilities. blithequark reserves the right to modify or add to the job description as needed. Apply for this job