Enterprise Customer Success Manager – Cloud Analytics and Business Intelligence

Are you a seasoned professional with a passion for analytics and business intelligence? Do you thrive in fast-paced environments where no two days are ever the same? Are you driven by a desire to help businesses unlock the full potential of their data? If so, we invite you to join our dynamic team at blithequark as an Enterprise Customer Success Manager. At blithequark, we're revolutionizing the way businesses leverage their data to make informed decisions. Our cloud-based analytics and business intelligence platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds. As an Enterprise Customer Success Manager, you'll play a critical role in ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

About blithequark

blithequark is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds. With a strong focus on innovation and customer satisfaction, we're committed to building a smart and strong team that shares our vision for a data-driven future.

Key Responsibilities:

As an Enterprise Customer Success Manager at blithequark, you'll be responsible for:

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of blithequark's platform. Help them understand their data and gain actionable insights.
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans: Collaborate with customers to develop and execute success plans that align blithequark's capabilities with the customer's business goals and objectives.
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills / Experience:

To succeed in this role, you'll need:

• A Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience.
• Experience implementing production business intelligence solutions.
• Startup experience.

Additional Job details:

* The base salary range for this position is $132k - $165k annually.

• Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience.
• Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at blithequark. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

Why Join blithequark?

At blithequark, we're committed to building a smart and strong team that shares our vision for a data-driven future. We offer a dynamic work environment, competitive compensation, and a comprehensive benefits package. Our team is passionate about innovation, customer satisfaction, and making a meaningful impact in the world of analytics and business intelligence.

Benefits For Our Full-Time Employees:

* Equity

• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Equal Opportunity Employer:

blithequark is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

How to Apply:

If you're a motivated and experienced professional with a passion for analytics and business intelligence, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to learning how your skills and expertise can help us drive success at blithequark. Apply for this job