Experienced Customer Support Specialist – Healthcare Technology

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy working with cutting-edge technology? If so, we invite you to join blithequark, a pioneering healthcare technology company, as an Experienced Customer Support Specialist.

About blithequark

blithequark is a dynamic and growing company that is revolutionizing the healthcare industry with its innovative AI-powered platform. Founded in 2018, our mission is to power deeper understanding in healthcare by transforming patient-clinician conversations into structured clinical notes in real-time. Our enterprise-grade technology is purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most – their patients. As a Customer Support Specialist at blithequark, you will be part of a talented team of professionals who are passionate about delivering exceptional products, services, and experiences to our customers. We take pride in our user experience and happiness, and our Support Team is essential to the company's success. In this role, you will set the standard for what incredible customer experience looks like at blithequark, responding to customers with care and accuracy while helping build our support department to meet the growing demands of our business.

Key Responsibilities

As an Experienced Customer Support Specialist, you will be responsible for:

• Delighting our blithequark users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions
• Providing user feedback to our product and operational teams to identify pain points and advocate for the user experience
• Navigating our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
• Digging deep and being curious about solving complex issues

What You'll Bring

To succeed in this role, you will need to bring the following skills and qualifications:

• A 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support-focused team
• Great spoken/written communication skills and ability to explain technical troubleshooting in an easy-to-understand manner
• Extremely organized, with the ability to manage multiple priorities at once, while maintaining attention to detail and quality
• Can work with speed and are results-driven
• Thrive in a fast-paced environment and willing to roll with the punches
• Possess excellent computer skills and comfortable with technology

Ideally, You Have

While not required, the following skills and qualifications would be a plus:

• Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)
• Worked in CRM/Ticketing systems with rigorous tracking

Work Environment and Culture

As a remote full-time, hourly employee, you will work Monday through Friday, 9:30 AM – 6:30 PM EST. Our hourly rate for this role is based on geographic location and ranges as follows:

• Geo 1: $48/hour
• Geo 2: $43/hour
• Geo 3: $41/hour

At blithequark, we're committed to creating a supportive and inclusive work environment that fosters growth, creativity, and collaboration. Our culture requires extreme ownership, and every employee has the ability to (and is expected to) make an impact on our customers and our business.

Benefits and Perks

As a valued member of our team, you will enjoy a range of benefits and perks, including:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees
• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees
• 401k and Matching: Contribution matching to help invest in your future
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more
• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment
• Compensation and Equity: Competitive compensation and equity grants for full-time employees

Diversity & Inclusion

At blithequark, we're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe – Protect Yourself from Recruitment Fraud

We're aware of individuals and entities fraudulently representing themselves as blithequark recruiters and/or hiring managers. We will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the blithequark recruiting team will come from an @blithequark.com email address. If you're a customer-centric professional with a passion for delivering exceptional support experiences, we invite you to join blithequark as an Experienced Customer Support Specialist. Apply now and be part of a dynamic team that is revolutionizing the healthcare industry with innovative AI-powered technology. Apply for this job