Experienced Customer Support Associate – Client Satisfaction & Growth Specialist at blithequark

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Support Associate – Client Satisfaction & Growth Specialist.

About blithequark

blithequark is a pioneering leader in the compliance industry, recognized by Inc. 5000 and Deloitte Technology Fast 500. Our innovative approach to simplifying business licensing and legal entity management has earned us a reputation as a trusted partner for over 35,000 clients. As a growing team, we're passionate about making compliance accessible and efficient for all businesses and nonprofits. Our commitment to excellence is reflected in our cutting-edge technology, exceptional customer support, and dedication to continuous learning and improvement.

The Role

As an Experienced Customer Support Associate – Client Satisfaction & Growth Specialist, you will play a critical role in delivering fast, friendly support to clients whose accounts do not have a dedicated support person. Your primary objective will be to understand client inquiries and problems, troubleshoot, and deliver optimal and effective solutions. This role is a vital part of our business, as it often represents the only human interaction our clients have with our brand. Your work will focus on both short-term client support, which indirectly impacts revenue and other long-term objectives, and long-term objectives, which directly impact revenue through client retention and expansion. As an advocate for our clients, you will connect the right resources to solve problems and report out client sentiment and feedback that shapes how we design our products and software.

Key Responsibilities

* Provide excellent customer support by addressing inquiries and concerns promptly, completely, and effectively.

• Provide consistently accurate and complete information.
• Speak warmly and empathetically to clients while maintaining realistic expectations.
• Navigate client conflict by addressing it head-on in a professional, pleasant manner.
• Convey a desire to collaborate and find a mutual solution.
• Articulate solutions confidently, politely, and empathetically.
• Consistently alert clients to service gaps to recommend additional products and services during the course of conversation.
• "Tee up" conversations for account management about complex offerings.
• Speak with conviction about our services and persuade clients to retain services that will benefit their organization.

Qualifications

* 1-3 years of work experience in a similar role in a business services environment utilizing customer support software.

• Prior success in a customer service, sales, or other customer-facing role.
• Demonstrated success in a detailed or complex customer-facing role (executive assistance, customer success associate, client success manager, account manager, call center for finance, insurance, medical, or similar).
• Demonstrated success in consistently meeting deadlines.
• Excellent written and oral communication skills, as evidenced by the proper use of syntax, grammar, and vocabulary correctly within the context of the engagement.
• Familiarity with Google Suite or Microsoft Office.
• Ability to provide exceptionally attentive service in a fast-paced environment.
• Effectively multitask, manage time, and prioritize.
• Experience using and maintaining a knowledge base.
• Ability to solve complex problems and learn new information on-the-fly.
• 2+ years of experience in client service, preferably in a business services environment utilizing client service software.
• Attention to detail.

Preferred Qualifications

* College degree.

• Prior experience in customer support or another client-facing role for large B2B accounts ($100k+) and/or high-net-worth individuals.

Accommodations

blithequark is committed to providing any reasonable accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

Compensation

blithequark's base salary range for this role is $50,000 - $55,000 USD. Additionally, this role might be eligible for discretionary bonuses or commission payments. Our total compensation package includes health benefits, flexible paid time off, parental leave, fertility and adoption assistance, 401(k), and educational reimbursement.

Pay Transparency Policy Statement

blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Equal Opportunity Statement

blithequark is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Why Join blithequark?

* Be part of a dynamic and growing team that's passionate about making compliance accessible and efficient for all businesses and nonprofits.

• Work with cutting-edge technology that simplifies business licensing and legal entity management.
• Enjoy a fast-paced and challenging environment where no two days are the same.
• Develop your skills and expertise in customer support, sales, and client-facing roles.
• Collaborate with a talented team of professionals who share your passion for delivering exceptional support experiences.
• Enjoy a comprehensive compensation package that includes health benefits, flexible paid time off, parental leave, fertility and adoption assistance, 401(k), and educational reimbursement.

How to Apply

If you're a customer-centric professional with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience, skills, and qualifications. We look forward to hearing from you! Apply for this job