Experienced Bilingual Medicare Customer Service Specialist – Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a flair for languages and a knack for navigating complex healthcare systems? If so, we invite you to join our dynamic team at blithequark as a Bilingual Medicare Customer Service Specialist. As a key member of our outbound Medicare Member Engagement team, you will play a vital role in ensuring our members receive the highest level of service and support. With a strong focus on customer advocacy, you will be responsible for conducting outbound welcome calls to new Medicare members, addressing their questions and concerns, and providing personalized assistance with their new plans.

About blithequark

blithequark is a leading healthcare organization dedicated to providing high-quality, patient-centered care to millions of Americans. Our mission is to improve the health and well-being of our members by delivering innovative, cost-effective solutions that meet their unique needs. As a remote employee, you will be part of a dynamic team that values flexibility, collaboration, and continuous learning.

Job Summary

As a Bilingual Medicare Customer Service Specialist, you will be responsible for:

• Conducting direct outreach to new Medicare members to provide personal assistance with their new MAPD, DSNP, and MMP plans
• Serving as an advocate to ensure members are well-informed about plan benefits, provider options, and how to use their new plan benefits
• Serves as the members' navigator during the onboarding process and address any plan questions and anticipate any issues that may arise
• Determine the nature of the member's needs and interests; inform members of their plan resources and benefits with a focus on the member's area of interest/needs; and follow up with member to ensure needs are met and member is having a positive plan experience
• Develop relationships with member to be the go-to person with any future issues or questions
• Log all contacts in a database
• Participate in Member engagement work groups as needed to ensure Medicare member needs are being anticipated and addressed
• Participates in regular member benefits training with health plan, including the member advocate/engagement role

Key Responsibilities

* Conduct outbound welcome calls to new Medicare members to provide personalized assistance with their new plans

• Address member questions and concerns, and provide solutions to ensure a positive plan experience
• Develop relationships with members to be the go-to person for future issues or questions
• Log all contacts in a database to track member interactions and identify trends
• Participate in Member engagement work groups to ensure Medicare member needs are being anticipated and addressed
• Participate in regular member benefits training to stay up-to-date on plan resources and benefits

Essential Qualifications

* High School diploma required

• 2 years of experience in customer service, consumer advocacy, and/or healthcare systems
• Excellent written and verbal communication skills to collaborate internally and externally with members, providers, team members, and manager
• Basic understanding of managed healthcare systems and Medicare
• Bilingual in Mandarin or Cantonese (required)

Preferred Qualifications

* Experience with Medicare and Medicare managed plans such as MAPD, DSNP, and MMP

• Associate's or Bachelor's Degree in Social Work, Human Services, or related field

Skills and Competencies

* Strong communication and interpersonal skills to build relationships with members and colleagues

• Ability to navigate complex healthcare systems and provide clear, concise information to members
• Basic understanding of managed healthcare systems and Medicare
• Proficiency in using Genesys and/or Sales Force software (a plus)
• Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and responsibilities
• Strong problem-solving and analytical skills to identify and resolve member issues
• Ability to maintain confidentiality and handle sensitive information with discretion

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. As a Bilingual Medicare Customer Service Specialist, you will have opportunities to:

• Participate in regular training and development programs to enhance your skills and knowledge
• Collaborate with colleagues to share best practices and ideas
• Take on additional responsibilities and projects to expand your skill set and experience
• Pursue opportunities for advancement and career growth within the organization

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from home and enjoy a comfortable, distraction-free environment. Our company culture values:

• Flexibility and work-life balance
• Collaboration and teamwork
• Continuous learning and development
• Diversity, equity, and inclusion
• Employee recognition and rewards

Compensation, Perks, and Benefits

We offer a competitive benefits and compensation package, including:

• Hourly pay rate: $21.16 - $34.88
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Employee recognition and rewards program
• Opportunities for career growth and advancement

How to Apply

If you are a motivated, customer-focused individual with a passion for languages and healthcare, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer (EOE) and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Apply Now

Don't miss this opportunity to join our dynamic team and make a positive impact on people's lives. Apply now to become a Bilingual Medicare Customer Service Specialist at blithequark! Apply for this job