Experienced Customer Success Engineer (Federal) – Network Security and Operations
Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a pioneering company revolutionizing the way large networks are managed. As a Customer Success Engineer (Federal) on our team, you will play a critical role in ensuring the success of our clients in the federal sector, leveraging your expertise in network security and operations to drive adoption and retention of our cutting-edge platform.
About blithequark
blithequark is a trailblazing company that has been making waves in the industry with its innovative approach to network management. Our flagship product, the Forward Enterprise platform, has been recognized as a "Cool Vendor in Enterprise Networking" by Gartner, "Product of the Year" by Cloud Computing, and "Hot Company" by Cyber Defense Magazine, among other accolades. With a strong foundation in research and development, we have attracted top talent from around the world and have been named to Fortune's "Best Workplaces in the Bay Area" list.
Join a Winning Team
As a Customer Success Engineer (Federal) at blithequark, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth. Our team is comprised of experienced professionals who are dedicated to helping our clients succeed in the federal sector. We offer a unique opportunity to join a company that is changing the networking world as we know it.
Responsibilities
As a Customer Success Engineer (Federal), you will be responsible for providing world-class post-sales technical leadership to our client base. Your key responsibilities will include:
- Providing advice and guidance as the blithequark subject matter expert to ensure successful ongoing usage and adoption of our technologies
- Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
- Walking customers through the various stages of adoption with the Forward Networks Platform
- Collaborating with internal teams, including Product Management, Engineering, Sales, and Marketing
- Some travel to customer locations (less than 10%)
Requirements
To be successful in this role, you will need to possess the following qualifications and experience:
- B.S. in Computer Science or equivalent educational experience
- TS Clearance Required (SCI desired)
- 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agencies
Experience
In addition to the requirements above, we are looking for candidates with the following experience and skills:
- Strong understanding of Networking and Security fundamentals
- Experience in working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.)
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
- Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
Highly Desired
While not required, we are particularly interested in candidates with the following experience and skills:
- Experience in working for a startup company
- Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, graphql, etc.)
Compensation and Benefits
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $190,000/yr to $225,000/yr. The offered compensation may also include stock. In addition to competitive compensation, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Why Join blithequark?
At blithequark, we offer a unique opportunity to join a company that is changing the networking world as we know it. Our team is passionate about delivering exceptional customer experiences and driving business growth. We offer a dynamic and fast-paced work environment, competitive compensation and benefits, and the opportunity to work with a cutting-edge platform that is making a real impact in the industry. If you are a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth, we invite you to join our team. Apply today to become a part of blithequark's success story! Apply for this job