Experienced Customer Care Representative I - FEP – blithequark Store

As a dedicated and compassionate Customer Care Representative I at blithequark, you will play a vital role in delivering exceptional customer experiences and making a meaningful impact on the lives of our members. If you're passionate about serving others, have a strong work ethic, and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading health company dedicated to improving lives and communities by making healthcare simpler. With a rich history in the healthcare industry, we're committed to advancing our strategy, empowering our associates, and driving shared success for our consumers, communities, and business. As a Fortune 25 company, we're proud to offer a culture that values diversity, inclusivity, and personal and professional growth.

Job Summary

As a Customer Care Representative I, you will serve as a trusted advisor and educator, guiding our members and providers through healthcare-related inquiries and concerns. You will be the face of blithequark, delivering exceptional service, resolving issues, and creating a seamless experience for our customers. If you're a customer advocate with a passion for serving others, we invite you to join our team and make a difference in someone's life.

Key Responsibilities

* Proactively resolve member and provider questions and concerns using computer-based resources to find answers

• Guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, and helping find a doctor via telephone calls, online chats, or emails
• Partner internally to create a seamless experience for our customers and resolve potential issues
• Utilize strong communication and interpersonal skills to build trust and rapport with members and providers
• Stay up-to-date on product knowledge, policies, and procedures to provide accurate and timely information

What We Offer

* A career path with opportunities for growth and development

• Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement
• Affordable health insurance, dental, vision, and basic life insurance
• 401(k) match, paid time off, holiday pay, and annual incentive bonus
• A dynamic and supportive work environment that values diversity, inclusivity, and personal and professional growth
• Opportunities for professional development and training to enhance your skills and knowledge
• A comprehensive benefits package, including medical, dental, vision, short and long-term disability benefits, and life insurance

Minimum Requirements

* High school diploma or equivalent

• Previous experience in an automated customer service environment
• Ability to work from home with hard-wired internet access and a quiet and private workspace
• Strong communication and interpersonal skills
• Ability to multitask and navigate multiple computer applications
• Strong problem-solving and analytical skills

Preferred Skills, Capabilities, and Experiences

* Passion for serving others with the ability to be empathetic and go above and beyond to help resolve member questions

• Customer advocate with a strong desire to listen and find creative solutions to address and resolve customer questions, issues, or concerns
• Composed individual able to multitask, navigate multiple computer applications, and work efficiently while communicating and serving the customer
• Strong work ethic and sense of responsibility to teammates and members, demonstrated by being on time and available to meet member needs
• Flexible and quick learner, willing to adapt to changing customer and business needs

Professional Competencies

* Strong oral, written, and interpersonal communication skills

• Problem-solving skills
• Facilitation skills
• Analytical skills

Work Environment and Culture

As a Customer Care Representative I at blithequark, you will have the opportunity to work in a dynamic and supportive environment that values diversity, inclusivity, and personal and professional growth. Our hybrid workforce strategy allows for flexibility and autonomy, with the option to work from home or in our office. We're committed to creating a culture that advances our strategy, empowers our associates, and drives shared success for our consumers, communities, and business.

How to Apply

If you're a motivated and compassionate individual with a passion for serving others, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. Apply for this job