Experienced Full Stack Technical Program Manager – Web & Cloud Application Development at blithequark
Are you a seasoned technical program manager with a passion for leading large cross-organizational projects and initiatives? Do you have a knack for driving program swim-lanes across teams and organizations to deliver customer experience improvements affecting all of blithequark's B2C customers? If so, we want to hear from you! At blithequark, we're on a mission to be 'Earth's most customer-centric company', and our award-winning Customer Service (CS) team is an essential part of that mission. As a Technical Program Manager on our Stores Product & Technology organization, you'll play a critical role in developing elegant Customer and Customer Service Associate facing products globally. These products offer effortless self-service and automation solutions to our customers, and you'll have the opportunity to work on features that directly impact millions of blithequark customers.
About blithequark
blithequark is a global leader in e-commerce, and our Customer Service team is one of the largest in the world. We're committed to providing world-class support to our customers 24 hours a day, 7 days a week, and in over 20 languages (and growing). Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our mission.
A Day in the Life
As a Technical Program Manager on our team, you'll have the opportunity to work on a wide range of projects and initiatives that impact millions of customers. You'll drive program swim-lanes across teams and organizations to deliver customer experience improvements, design and develop software to build and interface with machine learning models from data gathered, and interface with blithequark's numerous back-end systems to solve customer problems the first time. You'll also have the opportunity to provide direction to our businesses and guide the design of our systems based on realistic time lines and resource constraints. Success in this role requires strategic thinking, and you'll perform deep dives on analytics as well as on existing processes to identify where process and system improvements are needed.
Key Responsibilities
* Drive program swim-lanes across teams and organizations to deliver customer experience improvements affecting all of blithequark's B2C customers
- Design and develop software to build and interface with machine learning (ML) models from data gathered, and to interface with blithequark's numerous back-end systems to solve customer problems the first time
- Work on features that directly impact millions of blithequark customers
- Provide direction to our businesses and guide the design of our systems based on realistic time lines and resource constraints
- Perform deep dives on analytics as well as on existing processes to identify where process and system improvements are needed
Essential Qualifications
* 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross-functional teams, building processes and coordinating release schedules
Preferred Qualifications
* 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
What We Offer
* A competitive salary range of $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market
- A full range of benefits that support you and eligible family members, including domestic partners and their children
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
- A dynamic and inclusive work environment that empowers Amazonians to deliver the best results for our customers
How to Apply
If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We can't wait to hear from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating an inclusive culture that empowers Amazonians to deliver the best results for our customers.
Accommodations for Applicants with Disabilities
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit [insert link] for more information.
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Apply for this job