Customer Success Coordinator

Customer Success Coordinator

Location: Remote – United States (Los Angeles, San Francisco, Seattle, SLC, Phoenix, Denver, Chicago, Atlanta, Washington DC, New York, Boston)

About Worldly

Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story.

About The Role

Worldly is seeking a Customer Success Coordinator who will be responsible for managing customers’ supplier lists and verifying data accuracy. Responsibilities will also include data entry, sending templated emails, and translating data to different platforms. The Customer Success Coordinator will report to the Customer Success Manager and will work with other members of the Customer Success team. The ideal candidate is capable of working with large data sets and is detail-oriented. They are interested in retail supply chains and ESG reporting.

What You’ll Do

• Manage and maintain detailed record keeping of our customers’ supplier/vendor lists; maintain and update supplier data by inputting text-based and numerical information from source documents within time limits on a recurring basis

• Compile, verify accuracy, and sort information according to priorities to prepare source data for software platform import

• Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output

• Import data to our platform and CRM, on behalf of customers

• Send templated emails on behalf of customers

• Store completed work in designated locations and perform backup operations

• Respond to queries for information and access relevant files

• Comply with data integrity and security policies

We’d Like to See

• Data entry work experience (preferred), Experience with MS Office and data programs

• Proficiency in data management tasks utilizing tools like Excel, Google Sheets, etc.

• Accuracy and attention to detail is essential

• Propensity to problem-solve proactively, and find solutions for potential problems or errors that have been identified

• Ability to concentrate for lengthy periods and perform accurately with adequate speed

• Excellent knowledge of correct spelling, grammar and punctuation

It Helps If You Have

• Experience with HubSpot or other CRM technologies will be especially beneficial

• Experience with Slack and Asana

• 1+ years of technical SaaS environment product support experience

• Bachelor’s degree

• Knowledge of retail supply chains

• Interest in ESG reporting

What We Can Offer You

• Comprehensive benefits offerings. 90% employee premium are covered by Worldly

• Company-sponsored 401k with up to 4% match

• Incentive Stock Options

• 100% Parental Paid Leave for US-based employees

• Unlimited PTO

• Paid company holidays

Life at Worldly

Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we can build technology that makes a difference on a planetary level.

Our team represents over 15 countries and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.

Benefits and Perks

• Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees.

• Use the office stipend to get the supplies you need. Combat zoom fatigue with no-meeting Fridays.

• Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.

• We’re remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups

Equity Statement

We believe it’s essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.

Compensation Overview

$53,000 – $57,000 Annual Base Salary (USD)

5% annual bonus

Equity Stock Option (ICU) Program

*Final compensation details will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process.