Experienced Sales and Customer Service Manager – Driving Membership Growth and Profitability at blithequark

About blithequark

blithequark is a leading wellness and beauty company that offers a unique blend of massage and skin care services to its clients. With a strong national brand presence and a franchise model that empowers independently owned and operated locations, blithequark is committed to creating an exceptional experience for its guests and employees alike. Our beautiful spa in Doral is seeking a driven Sales and Customer Service Manager who can drive membership growth and profitability while delivering exceptional customer service from every department.

Job Summary

We are looking for a highly motivated and experienced Sales and Customer Service Manager to join our team at blithequark. As a key member of our management team, you will be responsible for analyzing the current spa performance, implementing an effective sales approach, and training front desk sales professionals to maximize performance. Your goal will be to expand our reach and client base while strengthening guest relationships and driving sales numbers. If you have a passion for promoting the benefits of massage and skin care services, strong communication skills, and a flexible schedule, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Train front desk sales professionals to meet daily, weekly, and monthly goals.
• Generate spa leads/clientele through prospecting, marketing, and lead generation efforts.
• Motivate the entire team to maximize opportunities.
• Drive sales numbers.
• Analyze metrics and make decisions to drive results.
• Develop, execute, and oversee a business strategy that prioritizes sales/growth and positive customer ratings.

Requirements

To succeed in this role, you will need:

• 3 to 4 years of management experience in the salon/spa, retail, or hospitality industry.
• A flexible schedule, including weekends.
• A passion for promoting the benefits of massage and skin care services.
• Strong, clear communication skills.
• Full bilingual in Spanish and English.

What's in it for you?

We offer a competitive compensation package, including:

• $60,000 - $65,000 base salary.
• Generous bonus potential.
• Additional incentive bonuses on gift card goals for the holiday season.
• PTO.
• 401(k) with employer matching.
• Spa membership.
• Health benefits.

About our spa

As a franchise model, our spa in Doral is independently owned and operated, with the national brand awareness of a leading company in the wellness industry. Our beautiful spa has an established client base, developed staff, and growing sales numbers. We are located in Doral and offer a unique blend of massage and skin care services to our clients.

Career Growth Opportunities and Learning Benefits

We believe in investing in our employees' growth and development. As a Sales and Customer Service Manager at blithequark, you will have the opportunity to:

• Develop your leadership skills and experience.
• Gain a deeper understanding of the spa industry and its trends.
• Network with other professionals in the industry.
• Participate in ongoing training and development programs.

Work Environment and Company Culture

We pride ourselves on creating a positive and supportive work environment that encourages collaboration, innovation, and growth. Our company culture is built on the following values:

• Treating every guest and employee with respect.
• Creating an experience that exceeds our guests' expectations.
• Empowering our employees to make decisions and take ownership of their work.
• Fostering a culture of continuous learning and improvement.

How to Apply

If you are a motivated and experienced Sales and Customer Service Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application.

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