Experienced Full Stack Customer Service Advisor – Health Insurance Navigation and Support

Are you a customer service enthusiast looking for a rewarding career that offers flexibility, personal growth, and a chance to make a real difference in people's lives? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark as a Work at Home Customer Service Advisor, where you'll play a vital role in navigating customers, healthcare providers, and beneficiaries through their health insurance questions and concerns.

About blithequark

At blithequark, we're passionate about delivering extraordinary experiences that exceed our customers' expectations. Our mission is to lead with humility, embracing everyone, sweating the details, and making the impossible possible – for our blithequark Family members and for the world-leading companies that partner with us. We're committed to creating an inclusive, caring, and respectful work environment where everyone feels valued and empowered to grow.

The Role

As a Work at Home Customer Service Advisor at blithequark, you'll be part of a talented team that's dedicated to providing exceptional support to our customers. You'll work from the comfort of your own home, enjoying a flexible schedule and the freedom to manage your time effectively. Our comprehensive training program will equip you with the knowledge and skills you need to excel in this role, and our leadership development program will help you grow your career and achieve your goals.

Key Responsibilities

* Research, process, and resolve customer and healthcare provider questions about benefits, insurance eligibility, payments, quality-care issues, and complex inquiries

• Relay detailed information to customers, managers, and clients
• Initiate status reports or service recovery letters to the inquirer
• Route inquiries when appropriate
• Educate new and existing customers and team members on relevant policies, procedures, and specific benefits
• Document details of each interaction in the tracking system to maintain up-to-date and organized records
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude

Essential Qualifications

* High school diploma or equivalent

• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• Typing speed of 30+ words per minute (Take a free typing test!)
• Available to work shifts within the center's hours of operation:

+ Monday - Friday + 8 a.m. - 9 p.m. Eastern time + Possible Saturdays/Sundays from October through March

• Must be able to stick to the schedule reliably, as some queues are time-sensitive

Preferred Qualifications

* Experience in medical claims reimbursements or medical billing

• Conversant in health insurance industry terminology
• Demonstrated knowledge of healthcare policies, procedures, applicable certificates, and riders, and benefits as related to inquiry processing
• Knowledge of customer service techniques

Skills and Competencies

* Excellent communication skills (spoken and written)

• Ability to analyze detailed information and draw reasonable conclusions
• Basic math skills
• Empathy, listening, organizational, quick thinking, multitasking, and time management skills
• Ability to work in an ever-changing environment
• Computer skills, including Microsoft Office

Remote Work Requirements

* Michigan resident

• Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)
• Secluded and distraction-free work environment

Benefits and Perks

* Competitive pay starting at $13 per hour

• Comprehensive training program
• Leadership development program available to help you grow your career
• Supportive and knowledgeable team
• Positive, empowering work environment
• Health and wellness benefits, including medical and prescription coverage, dental and vision insurance, paid time off, and associate wellness program
• Financial benefits, including 401(k) with match, flexible spending account, life insurance, and short- and long-term disability insurance
• Benefits to make your life easier, including Teladoc, 24/7 nurse help desk, patient advocacy, and family, financial, and estate guidance services

Why Join blithequark?

At blithequark, we're committed to creating a work environment that's inclusive, caring, and respectful. We believe that everyone deserves to feel valued and empowered to grow, and we're passionate about delivering extraordinary experiences that exceed our customers' expectations. If you're looking for a rewarding career that offers flexibility, personal growth, and a chance to make a real difference in people's lives, we invite you to join our team.

How to Apply

If you're ready to take the next step in your career and join a dynamic team that's dedicated to delivering extraordinary experiences, please apply to this job. We can't wait to hear from you! Apply to this job Apply for this job