Experienced Customer Experience Associate – Pet Health and Wellness Support

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of pet owners and their furry friends? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we invite you to join the dynamic team at blithequark, a mission-driven veterinary pharmacy that's revolutionizing the way pet healthcare is delivered. At blithequark, we're committed to simplifying pet healthcare and creating joyful experiences for pet owners and veterinarians alike. Our team is dedicated to providing top-notch customer service, and we're seeking a talented Customer Experience Associate to join our ranks. As a key member of our customer support team, you'll be the friendly voice and helpful hand behind every customer interaction, ensuring that every pet owner feels valued, heard, and supported.

About blithequark

blithequark is a fast-growing veterinary pharmacy that's reimagining what pharmacy care looks like for pets and the humans who love them. We're a remote-first culture built on flexibility, trust, and a shared passion for delivering exceptional customer experiences. Our team is comprised of dedicated professionals who are passionate about making a difference in the lives of pets and their owners.

What You'll Do

As a Customer Experience Associate at blithequark, you'll be responsible for:

• Assisting customers over the phone and email with product and service questions, providing best-in-class service experiences in a fast-paced environment
• Managing both inbound and outbound calls and emails, proactively identifying solutions to anticipated customer questions
• Taking a hands-on approach to resolving every issue, owning it from start to finish and ensuring customer satisfaction
• Providing technical support to customers navigating our website, ensuring a seamless and user-friendly experience
• Understanding that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience for our customers
• Collaborating with our team to escalate feedback and continuously improve our services and processes

What You Need

To succeed in this role, you'll need:

• A high school diploma or equivalent
• 6+ months of professional experience working with computer and web-based tools
• 1+ years of customer service experience or veterinary care experience
• Ability to work 9:30am - 6pm ET, Monday - Friday
• Comfortable with virtual environments, including phone contact with customers for the duration of your shift
• Excellent communication skills (spoken and written)

Virtual Requirements

To work effectively in a remote environment, you'll need:

• A broadband internet connection with a minimum speed of 10 mbps download and 5 mbps upload
• A private and distraction-free home environment where you can devote full attention to customers during work hours

Preferred Qualifications

While not required, we're looking for candidates with:

• 2+ years of relevant phone or email customer service experience
• Experience working virtually
• Experience working in veterinary or pet care
• Demonstrated ability to work as a team member
• Animal lover (a plus, but not required)

Why You'll Love blithequark

Join our team and enjoy:

• A meaningful mission that's helping to modernize pet health
• A remote-first culture built on flexibility and trust
• Competitive base salary with performance-based incentives
• Medical, dental, and vision insurance with partial dependent coverage
• Generous PTO and a 401(k) plan
• Supportive, close-knit team that celebrates wins and learns fast

Compensation and Benefits

We offer a competitive hourly starting rate of $18/hour, with opportunities for performance-based incentives and career growth.

Equal Employment Opportunity

blithequark is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply Now

If you're a customer-focused professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please mention the word

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