Experienced Customer Service Coordinator – Email and Chat Support for blithequark
Are you ready to embark on a journey of endless possibilities, both in and out of the workplace? Join the blithequark family, and you'll explore the world, develop your skills, and become the best version of yourself. As you take on new challenges, you'll master new abilities, propel your career, and have a blast doing it. Get ready to advance both your personal and professional life and take off on an exciting adventure!
Why You'll Love This Job
The Customer Service Coordinator plays a vital role in providing exceptional customer experiences through polite, productive, and friendly interactions. As a key member of the blithequark team, you'll be responsible for:
- Advancing and selling air travel to the traveling public or cargo forwarders
- Providing assistance with passenger check-in and freight acceptance
- Interpreting government regulations and requirements for domestic and international travel or freight shipments
- Meeting and dispatching aircraft within established times
- Providing support to distressed passengers and clients
- Safeguarding company property and revenue
- Ensuring safe travel
- Utilizing coordinated skills to perform various job-related tasks with ease and finesse
- Employing organizational skills to complete tasks within a limited timeframe
- Being self-motivated and requiring minimal supervision
- Answering and assisting during security and crisis situations
- Following internal and external policies and procedures
- May be required to drive and work air stairs to board and deplane passengers
- Responsible for the overall performance within the workspace and may be required to lead and direct the work of other team members
- May be required to perform Passenger Activity Control capabilities, including air-to-ground communication and Peak capabilities
All You'll Need for Success
* Minimum Qualifications: Bachelor's Degree and prior professional training
- Read, write, speak, and understand the English language
- Bilingual language skills may be required in certain areas
- Valid driver's license as required by local authorities
- Must meet FAA background checks to meet requirements for unescorted access badges to airport security identification display areas (SIDA), if applicable
- Must be able to obtain proper airport power or US Customs security identification, if applicable
- Ability to work irregular and extended hours, including weekends and holidays
- Must be able to answer to work on a regular and timely basis
What You'll Get
Take advantage of everything blithequark has to offer:
- Medical benefits: From day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
- Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
- 401(k) program: Available upon hire, and manager contributions to your 401(k) program are available after one year.
- Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Be Yourself at blithequark
From the colleagues we hire to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join blithequark today and be yourself! Apply! Apply for this job