Experienced Full Stack Operations Manager – Office Administration and IT Support

Are you a highly organized and proactive operations manager with a passion for making things run smoothly and efficiently? Do you thrive in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you at blithequark, a leading organization dedicated to improving the lives of individuals and communities through innovative healthcare solutions.

About blithequark

blithequark is a philanthropic partnership organization that works with community health centers (CHCs) and federally qualified health centers (FQHCs) to advance healthcare value for all. Our mission is to lead the transformation of primary care through data-driven advocacy, collaboration, and innovation. We believe in the power of community and are committed to creating a workplace culture that values diversity, equity, and inclusion.

About the Role

We are seeking an experienced full stack operations manager to join our team at blithequark. As an operations manager, you will be responsible for ensuring the smooth day-to-day functioning of our office space and IT systems. This is a unique opportunity to work in a dynamic and fast-paced environment where you will be responsible for managing multiple priorities and competing deadlines.

Responsibilities

* Manage the daily operations of the office, including but not limited to: + Answering and responding to phone calls and emails + Welcoming guests and managing office visits + Preparing and distributing mail and packages + Handling office requests and inquiries + Coordinating weekly bank runs and ensuring timely check deposits

• Oversee all aspects of office maintenance, upgrades, and space planning to ensure optimal efficiency
• Serve as the primary point of contact for all office and building matters, including but not limited to:

+ Support issues and repairs + Reviews and back-up systems + Acquisition and inventory of equipment, furniture, office supplies, and technology

• Manage all common systems, including shared contacts, distribution lists, cloud-based platforms like Monday.com, Adobe, Amazon Business, VoIP, Keeper Security, HR Data Framework, Zoom, and all connected written policies
• Oversee IT needs of the organization, including but not limited to:

+ Investigating and communicating with IT vendors for network support + Ensuring IT meets industry standards + Managing equipment and software needs, including installation + Assessing technology activities against established objectives + Establishing IT policies and frameworks + Collaborating with management and staff to ensure a productively working, innovative mechanical workplace

• Provide task direction to all new hires, including employee presentations, office visits, technology onboarding, sharing of systems and practices, and a review of blithequark's office activities to facilitate a welcoming onboarding process
• Work with and offer strategic support for internal staff events, including the monthly blithequark Workforce gathering and weekly standup
• Ensure the confidentiality of sensitive information both within and outside the organization
• Collaborate with the Delegate Chief on blithequark's risk management and compliance

Requirements

* Bachelor's degree or equivalent experience

• Proficiency with moderate degree of capability
• Familiarity with written and spoken English required
• Experience with office management, change management, new software implementation, and systems development, execution, and maintenance
• Experience working in a private company (25-35 staff) IT environment
• Formal project management training
• Ability to work in a professional yet fun team environment, including respect for diverse styles and personalities, enthusiasm for collaboration, communication, and celebration
• Discretionary and sensitive to maintaining confidentiality, as necessary
• Excellent written and oral communication skills, both casual and formal correspondence, including listening, speaking, writing, and facilitation of conversations where diverse opinions exist. Clear and concise communication.

Preferred Qualifications and Experience

* Office management experience

• Experience with change management, new software implementation, and systems development, execution, and maintenance
• Experience working in a private company (25-35 staff) IT environment
• Formal project management training
• Successful candidates will prioritize an inclusive and comprehensive work environment, including but not limited to: racial equity, accessibility for individuals with disabilities, use of gender-inclusive language, and social awareness.

What You Can Expect

* Flexible hybrid work schedule

• Collaborative learning environment and colleagues who care
• Comprehensive healthcare benefit package options
• Generous paid time off accumulations that grow over time, and one-month paid holiday with residency
• Paid volunteer opportunity to support community engagement and a service-oriented mindset
• 401k employer contribution

What to Expect in the Interview Process

* We will be conducting a thorough interview process to assess your qualifications and fit for the role

• You can expect to be asked questions such as:

+ Can you tell us about yourself? + What interests you about this position? + What are your strengths? + What are your weaknesses? + Can you give an example of a time when you solved a problem creatively? + How do you handle stress and pressure? + How would you describe your work style? + Can you tell us about a time when you had to work with a difficult colleague or supervisor? + How do you stay organized and prioritize tasks? + What are your long-term career goals?

How to Apply

* If you are a motivated and organized individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity at blithequark

• Please submit your application, including your resume and a cover letter, through our online portal
• We look forward to hearing from you and learning more about your qualifications and experience.

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