Experienced Customer Service Representative – Buffalo, NY

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy solving problems? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative in our Buffalo, NY office. At blithequark, we're committed to providing our policyholders with personalized service that demonstrates the value of being insured by us. As a key member of our team, you'll be the first point of contact for our customers, answering billing questions, making policy changes, and providing recommendations that exceed their expectations. If you're looking for a career with plenty of growth opportunities, let's talk.

About blithequark

For over 75 years, blithequark has stood out from the rest of the insurance industry as a leader in providing low rates, outstanding service, and clever marketing. As one of the nation's largest and fastest-growing auto insurers, we're proud to employ thousands of dedicated and hard-working associates who share our commitment to excellence. As a wholly owned subsidiary of Berkshire Hathaway, we offer our associates training and career advancement in a financially stable and rewarding workplace.

Key Responsibilities:

* Provide exceptional customer service by showcasing expertise, fostering trust, and growing customer satisfaction

• Answer billing questions, make policy changes, and provide recommendations to policyholders
• Work and grow in a fast-paced, high-volume call center environment
• Learn new skills and adjust to changes quickly
• Receive and act on feedback to support performance and development
• Utilize solid computer and multi-tasking skills to manage multiple tasks and responsibilities

Essential Qualifications:

* High school diploma or equivalent required

• Minimum of 1-2 years of experience in a customer-facing role
• Proven track record of delivering exceptional customer service
• Effective communication and interpersonal skills
• Ability to work in a team environment and adapt to changing priorities
• Strong problem-solving and analytical skills

Preferred Qualifications:

* Bachelor's degree in a related field (e.g., business, communications, or customer service)

• Experience working in a call center or customer service environment
• Knowledge of insurance products and services
• Bilingual or multilingual skills

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, high-volume call center environment
• Willingness to learn new skills and adapt to changes quickly
• Solid computer and multi-tasking skills
• Ability to receive and act on feedback to support performance and development

Career Growth Opportunities and Learning Benefits:

* Many associates see a base salary increase of 10% within their first year as a Customer Service Representative

• Top associates can see increases up to 15%
• Opportunities for career advancement and professional growth
• Training and development programs to enhance skills and knowledge
• Tuition reimbursement and education assistance programs

Work Environment and Company Culture:

* Collaborative and dynamic work environment

• Emphasis on teamwork, innovation, and continuous improvement
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• A culture that values diversity, equity, and inclusion

Compensation, Perks, and Benefits:

* Competitive hourly rate of $20.15 per hour

• Annual salary range of $40,602.25 to $58,444.25
• Comprehensive benefits package, including:

+ Premier Medical, Dental, and Vision Insurance + Paid Vacation, Sick, and Parental Leave + 401(k) Plan + Tuition Reimbursement + Paid Training and Licensures

• Opportunities for career advancement and professional growth

Equal Employment Opportunity:

* blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates

• We are committed to providing a fair and equal employment opportunity for all associates and job applicants
• We reasonably accommodate qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job

How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding career, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below: Apply Job! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job