Experienced Licensed Customer Success Associate – Blockchain and Financial Services

Are you a driven and customer-focused professional with a passion for innovative blockchain technology and financial services? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a revolutionary financial services company that's transforming the industry with its cutting-edge technology platform. At blithequark, we're not just building a company – we're building a movement. We're a team of proven leaders who have already created billions of dollars in value in the financial technology space, and we're looking for like-minded individuals to join our journey. As a Licensed Customer Success Associate, you'll be at the forefront of our customer-facing efforts, providing exceptional support and education to our potential and existing customers.

About blithequark

blithequark is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, blithequark is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of cutting-edge technology, blithequark's platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at blithequark, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.

Every Day at blithequark

Every day at blithequark is a journey in continuous learning yet a daily focus on getting work done that makes a difference. You'll be part of a team that's passionate about building a better future for our customers and the financial services industry as a whole. Join us, and you'll have the opportunity to:

• Learn from experienced professionals who have already made a significant impact in the financial technology space
• Develop your skills and expertise in blockchain technology and financial services
• Contribute to the growth and success of a revolutionary company that's changing the face of the industry
• Enjoy a dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning

The Role

As a Licensed Customer Success Associate, you'll be the first point of contact and advocate for our customers. You'll handle customer inquiries via omni-channel communication and process applications with exceptional customer service. You'll educate customers on blithequark and our products with knowledge and enthusiasm, promote brand recognition and loyalty, and gather key insights to assist in process improvement for our products and services.

Key Responsibilities

* Be the first point of contact and advocate for our customers

• Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
• Educate customers on blithequark and our products with knowledge and enthusiasm
• Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email
• Gather key insights and assist in process improvement for blithequark's products and services and the impact to our customer experience
• Provide technical support and troubleshooting on a variety of potential issues
• Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi-vendor coordination when needed
• Participate in new training and licensing programs to expand the team's capabilities
• Contribute to an exciting and vibrant office environment and team dynamic

What We Look For

* BA/BS from an accredited university preferred with 1+ years in a customer-facing role

• Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Missouri is required
• The ability to obtain Missouri MLO licensing within 60 days of hire is required
• Proven background in being a dependable and reliable team player
• Flexibility and adaptability to ongoing refinements in process and structure
• Confident, friendly, and compassionate communication skills
• Successfully complete the required compliance trainings
• A positive and problem-solving approach to customer service
• Ability to instill trust and rapport with customers
• Process-driven organizational skills
• A quick and flexible learning style with the ability to navigate new technology platforms

Benefits and Perks

* Competitive salary and growth opportunities

• Company quarterly performance-based bonus
• Equity stock options package
• Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents
• Employer-funded life and disability insurance coverage
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Up to 12 weeks paid family leave
• In-office, remote, and hybrid work location options
• Home office and technology stipend for those working outside of a traditional office more than 75% of the time
• Flexible time-off plan to empower employees to take the time off that they want and need
• Continuing education reimbursement
• Routine Team swag deliveries!

Compensation

For CO, NY, CA, and WA residents, the hourly rate is $25.80/hr with up to a 15% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.

Dependent on Location

Depending on your residential location, certain laws might regulate the way blithequark manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Work Visa Sponsorship

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

How to Apply

If you're a motivated and customer-focused professional with a passion for innovative blockchain technology and financial services, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job