Experienced Full Stack Customer Success Manager – EV Fleet Solutions and Telematics

Are you a customer-centric professional with a passion for driving business growth and customer satisfaction? Do you have a proven track record of delivering exceptional results in complex customer-facing roles? If so, we invite you to join blithequark's dynamic Customer Success team as an EV Customer Success Manager. In this exciting role, you will play a critical part in shaping the customer experience and driving the adoption of blithequark's innovative EV fleet solutions and telematics.

About blithequark

At blithequark, our mission is to be the partner of choice for business and government customers, providing comprehensive solutions to meet their holistic business needs. We are committed to delivering exceptional value to our customers through our products and services, and our Customer Success team is at the forefront of this effort. As a key member of this team, you will have the opportunity to make a meaningful impact on our customers' success and contribute to the growth and development of our organization.

Responsibilities

As an EV Customer Success Manager, you will be responsible for ensuring seamless product integration and effective implementation of blithequark's comprehensive solutions in our customers' operations. Your key responsibilities will include:

• Serving as the primary liaison for our customers as both advisor and consultant post-sale, ensuring clear communication with clients and internal teams to meet all key milestones.
• Managing the customer journey from initial onboarding to continuous account management, ensuring timely, accurate, and proactive service to enhance customer satisfaction and retention.
• Utilizing analytics to proactively engage with clients, enhancing product adoption and ensuring sustained success across the customer lifecycle.
• Gathering customer feedback to refine processes and collaborate across functions, advocate for customer needs within the organization and with external partners, and help the team generate and execute on ideas to enhance overall customer success.
• Establishing and deepening customer relationships to understand their business goals and boost their return on investment from blithequark products and services.
• Driving adoption of blithequark solutions by demonstrating their business value; providing updates on new product features or functionality for contracted services; identifying opportunities to educate customers on existing and new products and solutions.
• Providing exceptional customer support, ensuring timely, accurate, and proactive service to enhance customer satisfaction and retention.
• Emphasizing the benefits of blithequark solutions, enhancing customer satisfaction through strategic upselling and cross-selling.
• Managing contract renewals and customer invoicing and ensuring comprehensive customer satisfaction and product engagement.
• Achieving targets related to quality, productivity, and customer record maintenance within our CRM system.
• Developing Customer Success Assets such as references, case studies, and playbooks, and participating in thought leadership.

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Bachelor's degree or equivalent experience with at least 4 years in customer-facing roles, ideally in software, charging solutions, or fleet management.
• Minimum 4 years of experience in implementing complex hardware/software solutions, with a strong preference for expertise in fleet telematics, management, and electrification.
• At least 2 years of experience with SaaS platforms, EV charging infrastructure, and understanding of electric vehicle ecosystems.
• Proven project management experience, demonstrating the ability to lead initiatives and manage team outputs under tight deadlines.
• Strong proficiency in Microsoft Office Suite and experience utilizing CRM platforms like Salesforce.
• Experience with dealers or commercial fleet customers in a sales or service role is preferred but not essential.
• Proven ability to manage complex customer relationships and drive customer satisfaction.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Customer-centric mindset with a passion for helping customers succeed.
• Strategic thinker with strong problem-solving skills.
• High level of adaptability and ability to thrive in a fast-paced environment.
• Strong organizational and time management skills.

Why Join Us

At blithequark, we are committed to creating a workplace that is inclusive, diverse, and equitable. We believe that our employees are our greatest asset, and we strive to provide a work environment that is supportive, challenging, and rewarding. As a member of our team, you will have the opportunity to:

• Work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences.
• Contribute to the growth and development of our organization, shaping the future of the EV industry.
• Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge.
• Collaborate with cross-functional teams to drive innovation and excellence in customer success.

Equal Employment Opportunity Statement

blithequark is an equal opportunity employer. We are committed to creating a workplace that is inclusive, diverse, and equitable. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We welcome applications from qualified candidates who share our commitment to diversity and inclusion.

How to Apply

If you are a motivated and customer-focused professional with a passion for driving business growth and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job