Experienced Remote Customer Support Specialist – Hardware and Home Improvement Industry

At blithequark, we're on a mission to revolutionize the way people interact with technology and each other. As a leading provider of Full-Stack Technology Services, Talent Services, and real-world application, we're committed to helping our clients drive change and take advantage of new opportunities. We're now seeking an experienced Remote Customer Support Specialist to join our team and provide top-notch support to our customers.

About blithequark

blithequark is a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We're proud to be an industry leader in our field, and we're passionate about helping our clients succeed. Our company culture is built on the principles of partnership, innovation, and customer satisfaction. We're committed to creating a work environment that's inclusive, supportive, and empowering.

Job Summary

As a Remote Customer Support Specialist at blithequark, you'll be responsible for providing exceptional customer service to our clients via phone and email. You'll work from the comfort of your own home, using your own equipment, and will be required to pick up your equipment on your first day of work at our Lake Forest, CA location. Our team is dedicated to helping our customers resolve their technical issues, and we're looking for someone who shares our passion for customer satisfaction.

Key Responsibilities

* Receive and respond to consumer calls and emails regarding problems, installation instructions, and general product information

• Answer high-volume incoming technical support calls with tact, diplomacy, and a strong customer service orientation
• Offer knowledge and guidance to consumers, directing them to the proper source if necessary
• Handle a strong volume of calls with ease, using your technical mindset and willingness to learn
• Complete information on computer screens with pertinent data while working with consumers over the phone
• Respond to consumer repairs and requests according to Consumer Service procedures
• Evaluate product problems, determine if products need to be scrapped or repaired, and assist consumers with product features and models as requested by the Consumer Service supervisor

Essential Qualifications

* At least one (1) year of experience in a product-based customer support function and/or call center environment (preferred but not required)

• Previous experience in the hardware and home improvement industry (preferred)
• Technical mindset and willingness to learn
• Type 35+ WPM
• High School diploma or equivalent
• Good verbal and written communication skills
• Bilingual in Spanish or French (a plus)

Preferred Qualifications

* Experience working in a remote or virtual environment

• Familiarity with computer software for data input and retrieval
• Strong problem-solving skills and ability to work independently
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong technical skills, including proficiency in computer software and hardware
• Ability to work in a team environment and provide exceptional customer service
• Strong problem-solving skills and ability to think critically
• Ability to work independently and manage multiple priorities and deadlines
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Access to online training and development resources
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment

Work Environment and Company Culture

We're proud of our company culture at blithequark, and we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is dedicated to helping our customers succeed, and we're passionate about making a positive impact in our communities.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive hourly rate
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you're passionate about customer service and technical support, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your resume and cover letter to our online application system. We can't wait to hear from you! Apply Now! Apply for this job