Experienced Customer Service Representative/Dispatcher – Remote Opportunity with blithequark

Are you a customer-focused individual with excellent communication skills, looking for a remote opportunity to grow your career in a dynamic and supportive environment? Do you thrive in a fast-paced setting, handling multiple tasks and responsibilities with ease? If so, we invite you to join blithequark as a Customer Service Representative/Dispatcher, where you will play a vital role in delivering exceptional customer experiences and ensuring the comfort and satisfaction of our clients.

About blithequark

blithequark is a leading provider of indoor heating and air conditioning solutions, dedicated to creating comfort and well-being for our customers. Founded in 1979, we have grown from a small family-owned service business to a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia. Our commitment to excellence, customer satisfaction, and community involvement has earned us a reputation as a trusted and reliable partner in the industry.

Job Role

As a Customer Service Representative/Dispatcher at blithequark, you will be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:

• Maintaining our customer database, ensuring accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians to confirm appointments and provide updates
• Routing technicians based on location, ensuring efficient and timely service delivery
• Maintaining a positive team atmosphere with all members of the dispatch team
• Collaborating with other departments to resolve customer issues and concerns

Schedule

Our Customer Service Representatives/Dispatchers work a flexible schedule, with a mix of remote and in-office days. Your schedule will be as follows:

• Wednesday: In the Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
• Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)

Qualifications

To succeed in this role, you will need:

• Previous call center experience, with at least one year of experience in a similar role
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills, with the ability to handle high call volumes and work independently
• Familiarity with main cities and locations in Northern Virginia
• The ability to accurately document information into our customer database (Service Titan)

Remote Work Requirements

As a remote worker, you will need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise
• A reliable laptop and cell phone (provided by blithequark)

Benefits and Culture

At blithequark, we value our employees and offer a comprehensive benefits package, including:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with a company match
• 7 paid holidays per year
• Paid vacation and personal days
• Continued education and professional development opportunities, including periodic classes

Essential Skills and Competencies

To excel in this role, you will need:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Familiarity with customer relationship management (CRM) software and other technology tools

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative/Dispatcher, you will have opportunities to:

• Develop your skills and knowledge in customer service, dispatching, and technology
• Take on additional responsibilities and leadership roles
• Participate in training and development programs to enhance your skills and career prospects

Work Environment and Company Culture

Our office is a dynamic and supportive environment, with a focus on teamwork, collaboration, and customer satisfaction. As a remote worker, you will be part of a virtual team, working closely with colleagues to achieve our goals and objectives. We value diversity, inclusion, and work-life balance, and offer a range of benefits and perks to support your well-being and career growth.

Compensation and Perks

We offer a competitive salary and benefits package, including:

• A salary range of $40,000 to $60,000 per year, depending on experience
• Overtime pay and bonuses for meeting performance targets
• A comprehensive benefits package, including medical, dental, vision, and life insurance
• 401(k) retirement plan with a company match
• Paid holidays, vacation, and personal days
• Continued education and professional development opportunities

How to Apply

If you are a motivated and customer-focused individual, looking for a remote opportunity to grow your career in a dynamic and supportive environment, we invite you to apply for the Customer Service Representative/Dispatcher role at blithequark. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply for this job