Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation

At blithequark, we're on a mission to revolutionize the way we listen to our customers and drive business growth through data-driven insights. As a Senior Statistics Architect, you'll play a critical role in transforming and innovating our Voice of the Customer (VOC) method, leveraging cutting-edge technologies and methodologies to deliver exceptional customer experiences. Join our team of passionate professionals who are dedicated to making a meaningful impact and driving business success.

About blithequark

blithequark is a leading global payments and financial services company that's committed to helping our customers succeed. With a rich history of innovation and a passion for customer-centricity, we're constantly pushing the boundaries of what's possible. Our culture is built on a foundation of collaboration, empathy, and a shared commitment to excellence. We're proud to be a workplace that values diversity, equity, and inclusion, and we're dedicated to creating a work environment that's inclusive, supportive, and empowering for all.

The Role

As a Senior Statistics Architect, you'll be responsible for leading the transformation and innovation of our VOC method, working closely with cross-functional teams to design, develop, and implement data-driven solutions that drive business growth and customer satisfaction. Your expertise in statistics, data analysis, and data visualization will be instrumental in helping us make data-informed decisions and drive business outcomes.

Key Responsibilities

* Collaborate with utility teams to outline, design, and implement business requirements for the VOC method

• Develop and maintain a deep understanding of Voice of the Customer methods and leverage them to inform data-driven insights and business decisions
• Design and build robust data models to support high-performance statistics processing and standardized metric definitions
• Develop and implement large-scale statistics and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python)
• Provide guidance on optimizing data processing and analytics to drive efficiency and effectiveness in computing programs using massive data ecosystems
• Develop and implement consumer tale evaluation and elaboration, design and development of software programs, testing, and builds automation tools
• Proactively identify and automate repetitive tasks to improve efficiency and productivity
• Collaborate with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

Essential Qualifications

* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years

• Experience working with Agile methodologies, including small increments of a product introduced at daily intervals to business groups
• Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams, including product owners, technical leads, and business stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop data-driven insights
• Experience with data visualization tools and techniques, including Tableau, Power BI, or similar tools

Preferred Qualifications

* Experience working with large-scale data ecosystems, including Hadoop, Spark, and NoSQL databases

• Experience with data warehousing and business intelligence tools, including AWS Redshift, Google BigQuery, or similar tools
• Experience with machine learning and artificial intelligence techniques, including predictive modeling, clustering, and decision trees
• Experience with data governance and data quality tools, including data validation, data cleansing, and data transformation

What We Offer

* Competitive base salaries and bonus incentives

• Support for economic-well-being and retirement
• Flexible work model with hybrid, onsite, or digital preparations depending on position and business needs
• Generous paid parental leave policies (depending on location)
• Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling aid through our Wholesome Minds application
• Career development and education opportunities

How to Apply

If you're a motivated and experienced Senior Statistics Architect looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply Job! Apply for this job