Experienced Live Chat Specialist – Customer Support Representative for blithequark
Are you a skilled problem solver with excellent communication skills and a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we encourage you to apply for the Live Chat Specialist position at blithequark, a leading provider of innovative solutions in the industry. As a Live Chat Specialist at blithequark, you will be the first point of contact for our clients' customers, providing timely and accurate assistance to resolve their queries and concerns. You will be an integral part of our customer support team, working closely with our Online Chat Manager to ensure seamless communication and exceptional customer experiences.
About blithequark
blithequark is a rapidly growing company that is revolutionizing the way businesses interact with their customers. Our mission is to provide innovative solutions that exceed our clients' expectations and drive business growth. We are a remote-friendly company that values flexibility, work-life balance, and employee well-being. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in the industry.
Responsibilities
As a Live Chat Specialist at blithequark, your primary responsibilities will include:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and escalating issues to the Online Chat Manager when necessary
- Building relationships with new customers to better understand and meet their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and professionally
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- Assisting with overflow work and other duties as needed
Qualifications
To be successful in this role, you will need to possess the following qualifications:
- Strong work ethic with the ability to work well both independently and within a team-oriented environment
- PC keyboarding and internet experience
- Strong communication and interpersonal skills, including written and verbal
- Upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails (a plus)
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- Upbeat, positive, kind, and empathetic personality
Additional Information
As a Live Chat Specialist at blithequark, you will enjoy a range of benefits, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Available Shifts and Compensation
We offer flexible scheduling with available shifts on all weekdays, excluding Sundays and Saturdays. Compensation for this role is $25.00 - $35.00/hour.
Why Join blithequark?
At blithequark, we offer a dynamic and supportive work environment that fosters growth, learning, and innovation. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in the industry. We believe in the importance of work-life balance and offer flexible scheduling and unlimited paid time off to ensure that our employees can maintain a healthy balance between their personal and professional lives.
How to Apply
If you are a motivated and enthusiastic individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for the Live Chat Specialist position at blithequark. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
Note
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock, and hiring tools Apply for this job