Experienced Customer Service Advocate – Remote Opportunity at blithequark

Are you a customer-centric professional seeking a challenging and rewarding role in a dynamic environment? Do you possess excellent communication and problem-solving skills, with a passion for delivering exceptional service to members and providers? If so, we invite you to join blithequark as a Customer Service Advocate, working remotely from the comfort of your own home.

About blithequark

blithequark is a leading organization dedicated to providing innovative solutions and exceptional service to its members and partners. Our team is committed to fostering a culture of excellence, collaboration, and continuous learning. As a Customer Service Advocate at blithequark, you will be part of a talented and diverse team that shares your passion for delivering outstanding customer experiences.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our remote team as a Customer Service Advocate. In this role, you will serve as the first-line advocate for members and providers, resolving inquiries, issues, or concerns in a timely, accurate, and personalized manner. You will leverage various communication channels, including phone, live chats, and emails, to provide exceptional service and support.

Responsibilities

As a Customer Service Advocate at blithequark, your key responsibilities will include:

• Receiving and responding to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner
• Mitigating and preventing complaints from being escalated to resolve in initial contact
• Serving as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
• Resolving basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintaining performance and quality standards based on established contact center metrics
• Providing customer service in a high-paced contact center environment over the phone, via live chats, and emails
• Documenting all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remaining up-to-date and adhering to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance

Performs other duties as assigned

* Complies with all policies and standards

Requirements

To be successful in this role, you will need to possess the following qualifications:

• Education Requirement: High School Diploma or GED
• Experience Required:

+ 0-2 years Call Center/Customer Service experience + Problem-solving and critical thinking skills + Ability to multi-task working independently from home free of distractions + Interpersonal skills

• Experience Preferred:

+ 2-year call center experience + 2 years claims experience + Medicaid Knowledge + Previous experience with Microsoft computer applications + Previous experience working remotely using multiple applications and screens

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft computer applications
• Experience working with CRM applications
• Ability to adapt to changing priorities and deadlines
• Strong organizational and time management skills

Career Growth Opportunities and Learning Benefits

As a Customer Service Advocate at blithequark, you will have the opportunity to grow and develop your skills and career. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Ongoing education and training opportunities
• Career advancement opportunities within the organization
• Access to industry-leading tools and technologies

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $19/hour
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to industry-leading tools and technologies

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and strive to provide equal opportunities for employment and career advancement.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply Now! Apply for this job