Part-time Customer Support Representative – Chat Specialist at blithequark
Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Part-time Customer Support Representative – Chat Specialist!
About blithequark
blithequark is a leading provider of innovative solutions for the automotive industry. Our mission is to empower our clients with cutting-edge technology and exceptional customer service. We're a relaxed, yet professional and fun environment where our team members can grow, learn, and thrive. Our commitment to excellence is reflected in our state-of-the-art facilities, comprehensive training programs, and a culture that values teamwork, innovation, and community involvement.
Job Summary
As a Part-time Customer Support Representative – Chat Specialist, you will be the face of blithequark, engaging with customers via online chat and providing top-notch support to our automotive dealer clients. Your goal will be to turn conversations into leads, helping our clients generate revenue and grow their businesses. If you're a positive, energetic, and tech-savvy individual with a passion for customer service, we encourage you to apply!
Responsibilities
- Manage a wide variety of customer inquiries via online chat, providing accurate information about our products and services - Narrow down on appointment information to schedule appointments and capture customer contact information for lead generation and client review - Summarize interactions based on customer needs for client review and develop a knowledge base of our evolving products and services - Collaborate with our team to resolve customer issues and provide exceptional support - Stay up-to-date on product knowledge and industry trends to provide informed and accurate responses to customer inquiries - Participate in ongoing training and development to enhance your skills and knowledge
Key Qualifications
- Previous experience in retail customer service or the automotive industry is preferred but not necessary - Intermediate internet and window-based computer skills, with a strong ability to multitask and adapt to change - Positive and professional demeanor, with excellent written and verbal communication skills - Ability to type at least 35 WPM, with 40 and above preferred - Availability to work 4-hour time blocks daily, with flexible scheduling after completion of training - Ability to attend 5 weeks of training Monday – Friday from 4PM – 8PM
Requirements
- Excellent written and verbal communication skills - Ability to adapt to change and enjoy a quick-paced work environment - Must be able to work a minimum of 16+ hours per week - Must be able to type at least 35 WPM, 40 and above is preferred - Positive and professional demeanor
Benefits
- Comprehensive training programs to enhance your skills and knowledge - State-of-the-art facilities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center - Flexible scheduling to accommodate your needs - Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation - A non-smoking environment that promotes a healthy lifestyle - Equal opportunity employer committed to diversity and inclusion
Why Join blithequark?
- Be part of a dynamic team that values innovation, teamwork, and community involvement - Enjoy a relaxed, yet professional and fun work environment - Develop your skills and knowledge through ongoing training and development - Take advantage of our comprehensive benefits package, including flexible scheduling and opportunities for growth and advancement - Contribute to the success of our clients and the automotive industry as a whole
How to Apply
If you're a motivated and customer-focused individual with a passion for technology and a knack for turning conversations into leads, we invite you to apply for this exciting opportunity! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job