Experienced Customer Support L1 Agent – Mobile Health and Wellness Platform

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Customer Support team as a Seasonal Customer Support L1 Representative. As a key member of our team, you will play a vital role in providing top-notch support to our users, helping them build healthier habits and achieve their wellness goals.

About blithequark

blithequark is a multi-product tech platform that has revolutionized the health and wellness industry with its innovative mobile apps. With a combined audience of over 60 million monthly active users, our portfolio includes successful companies like Flo, Simple, and Zing. Our mission is to empower individuals to take control of their health and well-being, and we're committed to delivering exceptional user experiences that make a real difference in people's lives.

Why Join blithequark?

* Be part of a dynamic and growing company that's making a positive impact on people's lives

• Work with a talented team of experts in nutrition, behavior change, and digital health
• Enjoy a fully remote position with flexible working hours and a competitive salary
• Receive a premium SIMPLE subscription and access to our in-app wellness assistant, Avo
• Develop your skills and expertise in customer support, with opportunities for career growth and professional development

Key Responsibilities

As a Seasonal Customer Support L1 Representative, your main duties will include:

• Monitoring incoming messages via Email and Chat channels, responding promptly and professionally to user queries and concerns
• Handling user feedback and complaints in a empathetic and compassionate manner, turning potentially negative interactions into positive experiences
• Collaborating with other teams and colleagues to resolve issues and provide seamless support to our users
• Staying up-to-date with our products and services, including our mobile apps and in-app wellness assistant, Avo

What We're Looking For

To succeed in this role, you'll need:

• Experience with Email and Chat channels, with a proven track record of delivering exceptional customer support
• Fluency in written English, with excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment, handling routine tasks under stress and remaining organized
• Self-motivation and a willingness to learn and adapt to new situations and challenges
• Tech-savviness with attention to detail, including experience with mobile products and digital health platforms
• 1-3+ years of experience in Technical Support, Customer Support, or a similar role
• Willingness to work shifts (2/2 day, mid or night rotation) and adapt to changing priorities and deadlines

Perks and Benefits

As a Seasonal Customer Support L1 Representative, you'll enjoy:

• A competitive salary and benefits package
• A fully remote position with flexible working hours
• A premium SIMPLE subscription and access to our in-app wellness assistant, Avo
• Emergency days and a supportive work environment
• Opportunities for career growth and professional development, with a potential path to longer-term positions

Test Assignment and Additional Questions

To ensure a smooth process, we kindly ask you to complete the test assignment and respond to the additional questions provided. We understand that this may feel extensive for a temporary role, but it helps us ensure the best fit for both parties. We sincerely appreciate your cooperation.

Apply Now

If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please click on the link below to submit your application and join our team at blithequark. Apply Job!

Note

Please read our privacy notice in respect of your application. We will store your personal data for one year, as reasonably necessary to resolve any disputes within the hiring process, if any occur. Apply for this job