Experienced Full Stack Customer Care Professional – Small Business Sales and Relationship Building

At blithequark, we're on a mission to empower individuals and businesses to reach their full potential. As a Hybrid Customer Care Professional, you'll be at the forefront of delivering exceptional customer experiences, building strong relationships, and driving sales growth for our Small Business Services (SBS) customers. If you're passionate about customer service, have a knack for relationship building, and are eager to grow your career, we want to hear from you.

About blithequark

blithequark is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. For over 160 years, we've been backing our customers in moments big and small, providing them with the tools and resources they need to succeed. Our commitment to excellence is reflected in our unique servicing philosophy, which puts the customer at the heart of every interaction. As a Hybrid Customer Care Professional, you'll be part of a diverse and dynamic team that's dedicated to delivering remarkable experiences for our customers and driving business growth.

Why Join blithequark?

At blithequark, we believe that our people are our greatest asset. We're committed to creating a culture of learning, collaboration, and growth, where every colleague has the opportunity to thrive. As a Hybrid Customer Care Professional, you'll enjoy a range of benefits, including:

• Competitive base salaries and bonus incentives
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Key Responsibilities

As a Hybrid Customer Care Professional, you'll be responsible for:

• Providing exceptional customer service to small business owners and decision-makers through inbound calls, emails, and chats
• Building strong relationships with customers to understand their needs and recommend the right blithequark SBS products
• Delivering high levels of product and service knowledge to clearly communicate product features, benefits, and other elements of blithequark Small Business Services
• Continuously improving key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Providing extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Documenting necessary account information according to established policies and procedures
• Adhering to all regulatory and compliance guidelines related to servicing and sales practices

Essential Qualifications

To succeed as a Hybrid Customer Care Professional, you'll need:

• 2+ years of customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service and sales environment (2+ years)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• Experience owning or working in a small business is a plus
• High school diploma or equivalent required; Bachelor's degree preferred; Education benefits available

Preferred Qualifications

* 2+ years of experience in a sales environment

• Proven track record of meeting or exceeding sales targets
• Experience working in a hybrid or virtual environment
• Strong knowledge of financial services and products
• Certification in customer service or sales (e.g., Certified Customer Service Representative (CCSR), Certified Sales Professional (CSP))

Skills and Competencies

To excel as a Hybrid Customer Care Professional, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Proficient in Microsoft Office and web-based applications
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills, including empathy, active listening, and conflict resolution

Work Environment and Culture

As a Hybrid Customer Care Professional, you'll work in a fast-paced, dynamic environment that's committed to delivering exceptional customer experiences. You'll be part of a diverse and dynamic team that's passionate about customer service, sales, and relationship building. Our culture is built on a foundation of:

• Collaboration and teamwork
• Continuous learning and development
• Customer-centricity and empathy
• Innovation and creativity
• Diversity, equity, and inclusion

Compensation and Benefits

As a Hybrid Customer Care Professional, you'll enjoy a competitive salary range of $20.00 to $21.65 hourly, plus bonus incentives and benefits. Our benefits package includes:

• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

How to Apply

If you're passionate about customer service, sales, and relationship building, and are eager to grow your career, we want to hear from you. Apply now to become a Hybrid Customer Care Professional at blithequark. Apply Job! Apply for this job