Part-Time Customer Experience Representative – Driving Exceptional Customer Experiences at blithequark

Are you passionate about delivering exceptional customer experiences and finding creative solutions to customers' inquiries? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark as a Part-Time Customer Experience Representative. As a key member of our customer experience team, you will play a vital role in engaging and educating our small business buyers, providing personalized support through various channels, and driving process improvements to enhance the overall customer experience.

About blithequark

blithequark is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our mission is to power resale, reuse, and the circular economy through our platform, annually selling over 130 million items across all categories and conditions. With a strong focus on innovation and customer satisfaction, we strive to create a better experience for our customers and internal teams.

Key Responsibilities

As a Part-Time Customer Experience Representative, you will be responsible for:

• Delivering personalized, positive customer experiences through various forms of contact, including inbound telephone support, web-based chat support, and email support
• Utilizing your specialized knowledge and experience to submit suggestions for improvement to streamline current processes and ensure efficiency and productivity
• Advocating on behalf of customers internally by proactively identifying areas of opportunity
• Assisting customers with account creation and troubleshooting
• Communicating with customers and third-party suppliers to ensure a smooth transaction process
• Reviewing customer applications to process them in a timely manner and assisting with customer documentation inquiries
• Completing ongoing and one-time projects to the benefit of customers and internal teams

Minimum Qualifications, Job Skills, and Abilities

* High School Diploma/GED Certificate

• Positive attitude, hard-working, flexible with changing priorities, and eager to learn
• Excellent written and verbal English, reading comprehension, and judgment skills
• Ability to come up with meaningful solutions, even if that means thinking outside the box
• High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
• Love technology
• Think personalized responses are the bomb (even when using a canned/macro)
• Ability to work independently or as part of a team to accomplish goals

Preferred Qualifications

* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between

• Knowledge of Salesforce or similar customer service programs
• Online auction or e-commerce experience is very helpful
• Second language skill at a professional proficiency level (Spanish or French)
• Typing speed of 35 WPM

Schedule and Compensation

This is a part-time position, 20 hours a week, with a schedule of Monday-Friday. The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.

Employee Benefits

* Competitive compensation packages including bonus

• Telecommuting and remote work options
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks

Our Values

At blithequark, we live by our core values:

• Make Each Dollar Count: We believe that every dollar matters to our clients, and we strive to make the most of every opportunity.
• Take Our Work Seriously, Not Ourselves: We're passionate about our work, but we don't take ourselves too seriously. We know how to have fun and laugh together.
• Do The Hard Things Today That Will Pay Off Tomorrow: We're willing to put in the hard work today to achieve our long-term goals.
• Use Trust As The Best Measure Of Success: We believe that trust is the foundation of our business, and we strive to earn and maintain the trust of our customers and partners.
• Find Strength In Numbers: We use data to drive our decisions and provide value to our customers.

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating a workplace that is free from discrimination and harassment, and we strive to prevent other forms of inappropriate behavior from ever gaining a foothold in our office.

How to Apply

If you're passionate about delivering exceptional customer experiences and joining a dynamic team, we invite you to apply for this part-time position. Please visit our careers page at [insert link] to learn more about our company culture and values. Apply for this job