Experienced Live Chat Specialist - Collections: Revolutionizing Sustainable Home Financing
Are you a highly motivated and results-driven professional with a passion for making a positive impact on the planet? Do you thrive in a collaborative work culture and value a rewarding career? If so, we invite you to join blithequark, a pioneering company that's revolutionizing the home improvement industry with its innovative financing solutions for sustainable living. At blithequark, we're committed to creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we're not only transforming the home improvement industry but also protecting our planet for future generations. As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you share our vision of a more sustainable future and want to be part of a mission-driven team that's making a meaningful impact, join us today!
About blithequark
We're a dynamic and forward-thinking company that's passionate about creating a better world through sustainable living. Our collective mission is to deliver a tech-enabled financing experience that's simple, fast, and frictionless, while building lasting relationships with our valued partners and customers. We're committed to making a positive impact on the planet and empowering people to achieve their dreams of living a more sustainable lifestyle.
Perks and Culture
At blithequark, we believe in recognizing and rewarding our team members for their hard work and dedication. Here are some of the benefits and perks we offer:
- Competitive pay: $16-18/hour DOE with bonus opportunity
- Comprehensive benefits package, including:
+ 401(k) matching + Dental insurance + Flexible schedule + Health insurance + On-the-job training + Paid time off + Referral program + Vision insurance + Work from home
- Collaborative work culture that values teamwork and open communication
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
Job Description
We're seeking an experienced Live Chat Specialist - Collections to join our team. As a key member of our collections team, you'll be responsible for responding to borrowers via different digital communication channels, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also involve maintaining records of contacts and attempted contacts with delinquent account customers, as well as records of any payments collected from the customer.
Essential Job Duties & Responsibilities
* Communicate with delinquent borrowers via different digital communication channels
- Find solutions to help bring borrower's loans to a current status
- Process payments for borrowers with past due payments
- Maintain daily, weekly, and monthly collection and metric goals
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with industry trends and best practices in collections and customer service
Required Skills, Knowledge & Abilities
* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
- Excellent written communication skills
- Prior experience with financial products preferred
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
- Bilingual Spanish/English required
Preferred Qualifications
* Experience with live chat software and customer relationship management (CRM) systems
- Knowledge of financial regulations and compliance
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
Work Environment & Culture
At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in recognizing and rewarding our team members for their hard work and dedication, and we offer a range of benefits and perks to support their well-being and career growth. Our team is passionate about making a positive impact on the planet, and we're looking for like-minded individuals to join us on this journey.
Compensation & Benefits
* Competitive pay: $16-18/hour DOE with bonus opportunity
- Comprehensive benefits package, including:
+ 401(k) matching + Dental insurance + Flexible schedule + Health insurance + On-the-job training + Paid time off + Referral program + Vision insurance + Work from home
How to Apply
If you're a highly motivated and results-driven professional with a passion for making a positive impact on the planet, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
Application Question(s)
* The shift currently available is Monday through Friday from 9:30am to 6pm PST. Are you available for that shift schedule?
- The salary range available is $16 - $18 per hour with an opportunity to bonus monthly. Does this meet your compensation requirements?
Experience
* Live chat: 1 year (Required)
Language
* Spanish (Preferred)
Work Location
* Remote Apply now and join our team of passionate professionals who are making a meaningful impact on the planet! Apply for this job