Healthcare Customer Service Expert - Phone Intake Representative

Join blithequark's dynamic team as a Healthcare Customer Service Expert - Phone Intake Representative, where you will be the first point of contact for patients seeking home healthcare services. As a key member of our remote high-volume call center team, you will play a vital role in delivering exceptional customer experiences, navigating complex requests, and ensuring seamless communication with patients, providers, and referral sources.

About blithequark

blithequark is a leading provider of innovative healthcare solutions, dedicated to improving patient outcomes and enhancing the overall healthcare experience. Our team of passionate professionals is committed to delivering exceptional service, fostering a culture of empathy, and promoting a sense of community. As a Healthcare Customer Service Expert - Phone Intake Representative, you will be part of a dynamic team that values collaboration, innovation, and continuous learning.

Responsibilities

As a Healthcare Customer Service Expert - Phone Intake Representative, your primary responsibilities will include:

• Responding to approximately 60-65 incoming calls per day from patients, providers, and referral sources, demonstrating exceptional empathy and patience in handling complex requests and difficult conversations.
• Collecting clinical and demographic information from patients and entering it into our CareCentrix portal, ensuring accuracy and attention to detail.
• Collaborating with internal teams to resolve patient concerns, address medical queries, and provide timely solutions.
• Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives.
• Participating in ongoing training and development programs to enhance skills and knowledge in areas such as medical terminology, HIPAA/PHI compliance, and customer service best practices.
• Maintaining a positive and professional attitude, even in high-pressure situations, and promoting a culture of empathy and understanding within the team.

Qualifications

To succeed as a Healthcare Customer Service Expert - Phone Intake Representative, you will need:

• A High School Diploma or equivalent.
• Minimum 2 years of customer service experience in a call center environment.
• Minimum 1 year of experience working in the healthcare or medical industry, with a strong understanding of medical terminology.
• Excellent communication and interpersonal skills, with the ability to navigate complex conversations and build rapport with patients and providers.
• Strong attention to detail, with the ability to accurately collect and enter patient information into our CareCentrix portal.
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
• Basic PC skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and Microsoft Teams.
• Ability to navigate dual monitors and multiple applications.
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).

Internet Requirements

To ensure seamless communication and data entry, you will need:

• High-speed Internet: Fiber or Cable connection required.
• Speeds: 2mb/10mb upload and 10mb/25mb download or higher.
• DSL, Satellite, Wireless, and Hotspot connections are prohibited due to poor connections.
• While working, required to hardwire with an ethernet cable.

What We Offer

As a Healthcare Customer Service Expert - Phone Intake Representative at blithequark, you can expect:

• Starting pay of $17.50 per hour, with a monthly incentive bonus opportunity.
• A comprehensive benefits package, including Health, Dental, and Vision insurance with HSA Employer Contributions and Dependent Care FSA Employer Match.
• Generous Paid Time Off (PTO), 401K Savings Plan, Paid Parental Leave, and more.
• Advancement opportunities, professional skills training, and tuition reimbursement.
• Walgreens Discount - receive up to 25% off eligible items.
• A great culture with a sense of community, where you can grow and develop as a professional.

Work Environment and Culture

As a remote team member, you will have the flexibility to work from the comfort of your own home, with a dedicated workspace and high-speed internet connection. Our team values collaboration, innovation, and continuous learning, and we encourage open communication, creativity, and a sense of humor. We are committed to fostering a culture of empathy, understanding, and respect, where every team member feels valued and supported.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application, and join our dynamic team at blithequark.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we are proud to be an employer of choice for individuals with disabilities. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Apply Now

To apply for this exciting opportunity, please visit our website and submit your application. We look forward to welcoming you to our team at blithequark! Apply for this job