Manager, Customer Insights Retail Media Network at blithequark

Join the Retail Media Network at blithequark as a Manager of Customer Insights, where you will play a pivotal role in driving business growth and customer understanding through data-driven insights. As a key member of our team, you will engage directly with clients to review their media investments, identify opportunities for optimization and growth, and develop strategic plans to elevate their understanding of the blithequark customer.

Your Impact

As a Manager of Customer Insights on the blithequark Retail Media Network, you will have a direct impact on the success of our clients and the growth of our business. You will be responsible for creating annual strategic learning plans for our clients, leading quarterly business review processes, and serving as a subject matter expert for media performance reporting. Your expertise will be sought after by internal partners and external clients alike, and you will be responsible for synthesizing disparate data into strategic recommendations for future media investments.

What You Will Do

As a Manager of Customer Insights, you will be responsible for the following key tasks:

• Creates annual strategic learning plans for business(es) supported
• Leads Quarterly Business Review Process with our top clients
• Serves as the subject matter expert for media performance reporting for both internal partners within blithequark Retail Media Network and across the blithequark enterprise, and external clients and agencies
• Synthesizes disparate data from multiple sources into strategic recommendations for future media investments to grow business at blithequark
• Regularly delivers these recommendations to both internal leadership (VP+) as well as external vendor-partners of all levels
• Oversees the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights
• Tells data stories that support other key deliverables such as sales pitches and case studies
• Oversees omnichannel advertising efforts and aggregates all sources of insights to support other client-facing teams (e.g. sales and account management)
• Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback
• Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to blithequark Retail Media Network Insights team and the whole of the blithequark retail media business, especially in key forums with leadership, to highlight the state of the blithequark customer.

Essential Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative
• 5 years of experience in insights and analytics
• 3-5 years of experience in retail media or general media analytics
• Experience in analytical, decision-making, and project management
• Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way
• Experience with A/B testing
• Experience with Microsoft Office tools (e.g. Word, PowerPoint, Excel)
• Experience with tools such as Tableau, Power BI, SQL, or similar tools

Preferred Qualifications

While not required, the following qualifications would be highly desirable:

• Master's Degree in a related field (e.g. Masters in Market Research, Behavioral Psychology, MBA)
• Leading teams and proven business impact
• Experience managing global teams
• Experience working in a retail environment
• Working with analytic/research software (e.g. SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.)

About blithequark

blithequark is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, blithequark operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., blithequark supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit blithequark.com.

Compensation and Benefits

The starting salary for this role is $95,500.00 - $159,200.00 annually, depending on factors such as position offered, location, education, training, and/or experience. blithequark offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off. For more information, please visit our benefits page.

Equal Opportunity Employer

blithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Remote Work Policy

blithequark offers remote work options for certain positions. However, please note that remote associates cannot reside in Alaska, California, or Hawaii. Salaried remote associates cannot reside in Alaska or Hawaii.

How to Apply

If you are a motivated and experienced professional looking to join a dynamic team, please apply for this role through our website. We look forward to hearing from you! Apply for this job