Experienced Customer Service Agent – Remote Opportunity with Blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with diverse groups of people? If so, we invite you to join our Blithequark team as a Customer Service Agent. As a key member of our customer-facing team, you will play a vital role in ensuring that our customers receive the highest level of service and support.

About Blithequark

Blithequark is a leading global airline that operates a vast network of flights across the world. We are committed to providing our customers with a seamless and enjoyable travel experience, and we are seeking talented individuals like you to join our team. As a Blithequark employee, you will have the opportunity to work with a diverse group of people, develop your skills and knowledge, and advance your career in a dynamic and supportive environment.

Why You Will Love This Job

As a Customer Service Agent with Blithequark, you will have the opportunity to interact with customers in a courteous, efficient, and professional manner. You will be responsible for handling customer inquiries, bookings, and various airline-related services, and you will have the chance to work from the comfort of your own home.

Key Responsibilities

The following are the key features of this role:

• Issue, reissue, and refund passenger tickets
• Book, price, and confirm flight reservations
• Rebook passengers on oversold flights and during abnormal operations
• Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and troubleshoot upgrades
• Issue vouchers and/or coordinate with contractors for passenger hotel, food, and transportation; coordinate refueling and refresh
• Perform passenger boarding, including ticket raise and/or boarding pass raise/verification
• Operate gate reader/scanner and related responsibilities to include pre-boarding, monitoring/checking carryon bags and exiting row criteria
• Operate jetways/bridges for functions of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Deliver domestic/global flight files
• Perform passenger carrier flight close-out procedures
• Accept, check, and tag passengers' bags at check-in centers, full-service check-in counters, and primary class check-in counters
• Maintain the timeline of flight boarding process
• Perform customer service at the job training
• Process and complete credit card bag transactions at kiosks in the check-in counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk bag processing at check-in counters
• Queue lines at check-in counter kiosks and check-in counters
• Clear/confirm international files at kiosk in the check-in counter area and activation stations
• Accept and dispatch passengers' self-tagged luggage at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, and/or unaccompanied minors
• Perform customer service work related to handling nearby flights and contractor/floor handling agreements or contracts
• Have normal and predictable attendance on site, including meeting any mandatory overtime requirements.
• Respond and assist during safety and/or emergency situations
• Provide connecting passengers with gate information
• Provide exceptional customer service in a professional manner and according to Blithequark guidelines.
• Adhere to agency policies, procedures, and performance standards.
• Complete job-applicable training
• Adhere to authorities regulations (e.g. DOT, FAA, TSA)
• Use multiple internal resources/structures available during customer interactions
• Wear uniforms as required by agency policy

All You Will Need for Success

To be successful in this role, you will need to meet the following minimum qualifications:

• High school degree or GED or international equivalent
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain stable suitable airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, complete background check and/or fingerprinting to meet agency and security requirements
• Must be legally authorized to work in the U.S.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Working knowledge of Sabre or another Passenger Service System
• Previous face-to-face Customer Service experience
• Working in a fast-paced environment

What You May Get

As a Blithequark employee, you will have access to a range of benefits and perks, including:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, We also provide digital doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity with Blithequark. Apply for this job