Experienced LiveChat Agent – Marketing and Customer Support

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark's dynamic team as a LiveChat Agent – Marketing and Customer Support. As a key member of our MSS Marketing team, you will play a vital role in connecting with website visitors, validating and prequalifying leads, and driving business growth.

About blithequark

At blithequark, we pride ourselves on being a people-first organization that values innovation, collaboration, and customer satisfaction. Our mission is to create a better way for our customers and employees alike, and we're committed to delivering top-notch solutions that exceed expectations. With a diverse portfolio of businesses specializing in modular buildings, remote and temporary workforce housing solutions, and digital marketplaces, we're constantly pushing the boundaries of what's possible.

Our Culture

We believe that a clear strategic vision, disciplined accountability, and data-based decision-making are the keys to success. Our values-driven culture is built on a foundation of safety, collaboration, and mutual respect, and we strive to create an environment where our employees feel valued, supported, and empowered to grow. Whether you're a seasoned professional or just starting your career, we offer a dynamic and inclusive workplace that's perfect for those who are passionate about making a difference.

The Role

As a LiveChat Agent – Marketing and Customer Support, you will be responsible for connecting with website visitors in real-time, answering their questions, and providing personalized support. Your primary objectives will be to:

• Engage with website visitors through live chat, providing timely and accurate responses to their inquiries
• Enter marketing qualified leads into Salesforce.com, ensuring seamless handoffs to sales teams
• Develop a deep understanding of our products and services, staying up-to-date on features, promotions, and FAQs
• Collaborate with sales teams and key marketing team members to drive lead conversion and customer satisfaction
• Monitor key performance indicators (KPIs) such as response time, customer satisfaction, and volume/schedule
• Perform other assigned tasks to support the growth and success of our business

Qualifications

To succeed in this role, you will need:

• Commercial modular construction industry experience (an asset)
• Live chat, B2B telemarketing, or sales experience (an asset)
• Salesforce.com experience (an asset)
• Excellent verbal and written communication skills
• Keen ability to multitask and prioritize
• Organized with attention to detail
• Customer service-oriented with empathy and patience
• Self-motivated and self-starter with a strong work ethic and integrity
• Tactful and inquisitive
• Proficient in MS Office
• Minimum accurate typing speed of 50 wpm
• Ability to travel up to 10% (limited)

What We Offer

As a valued member of our team, you can expect:

• A competitive base salary commensurate with experience and industry standards
• A comprehensive benefits package, including health plan, 401K, paid vacation, and education reimbursement
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment that values diversity, equity, and inclusion
• A chance to work with a talented team of professionals who are passionate about making a difference

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website at [insert link]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Opportunity Employer

blithequark is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates and are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Contact Us

For more information about this opportunity or to learn more about blithequark, please visit our website at [insert link]. We look forward to hearing from you! Apply for this job