Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network

At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn, grow, and thrive in a dynamic and inclusive environment. Our team is driven by a shared purpose: to power and empower how people live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative at blithequark, you'll be at the forefront of delivering exceptional customer experiences on America's fastest and most reliable network. You'll be the face of our brand, working closely with customers to understand their needs, resolve issues, and provide personalized solutions that exceed their expectations. If you're a sales and customer service professional with a passion for technology and a drive to succeed, we want to hear from you.

What You'll Be Doing

As a Customer Sales and Service Representative, your primary responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and you should be driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting or exceeding sales goals
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Familiarity with blithequark's products and services

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance and tuition assistance
• Award-winning total rewards package

Compensation

The compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Work Environment

As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be expected to work 35 hours per week, with flexibility to adjust your schedule as needed.

Equal Employment Opportunity

We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused sales and service professional who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and to submit your application. Apply for this job