Experienced Part-Time Customer Service Representative – Aviation Industry

At blithequark, we're on a mission to revolutionize the way we connect people and unite the world. As a global company operating in hundreds of locations around the world, we're committed to creating a truly diverse and inclusive workforce that uplifts and provides opportunities in the places where we work, live, and fly. Our careers offer a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From world-class benefits like 401(k) and space available travel privileges, blithequark is a one-of-a-kind place to work.

About blithequark

blithequark is a leading airline that's on a path towards becoming the best in the history of aviation. Our shared purpose is about more than just getting people from one place to another – it's about creating meaningful connections and experiences that leave a lasting impact. With millions of customers and tens of thousands of employees, we're committed to making a positive difference in the world. Our company culture is built on the values of diversity, inclusion, and innovation, and we're always looking for talented individuals who share our passion for excellence.

Job Summary

As a Part-Time Customer Service Representative at blithequark, you'll be the face of our customer, crafting important connections and encouraging an environment where everyone feels welcome, valued, and respected. You'll interact with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, and other travel-related issues. Your friendly, professional, and insightful service will make a lasting impression on our customers and help build loyalty and dedication.

Responsibilities

As a Part-Time Customer Service Representative, your key responsibilities will include:

• Interacting with customers in a kind and useful manner to craft memorable experiences and build customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
• Navigating challenges by being steady yet adaptable, maintaining composure and managing issues while not taking customer frustration personally
• Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies

Qualifications

To be successful in this role, you'll need to meet the following minimum qualifications:

• High school diploma, GED or equivalent
• Minimum of 18 years old
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well as lift and handle baggage
• Ability to acquire a SIDA badge and meet airport requirements for badging
• Legally authorized to work in the United States without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer service experience in a fast-paced environment
• Ability to work in a team-oriented environment and support colleagues
• Strong communication and problem-solving skills
• Ability to work in a dynamic and ever-changing environment

Benefits

As a Part-Time Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:

• Competitive hourly rate of $18.51
• Opportunities for overtime and shift trading to work a flexible schedule
• Phenomenal benefits package, including 401(k), pension plan, health insurance, and an Employee Assistance Plan
• Ability to fly United for free, domestic and international, and bring friends and family too!
• Seniority-based pay raises with additional compensation for shift differential and overtime
• Opportunities to learn and grow into leadership roles with over half of our leaders starting in the operation

Work Environment

As a Part-Time Customer Service Representative, you'll work in a fast-paced and dynamic environment, interacting with customers from all over the world. You'll be part of a team-oriented environment, working collaboratively with colleagues to provide exceptional customer service. Our airport locations offer a unique and exciting work environment, with opportunities to meet people from diverse backgrounds and cultures.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. As a Part-Time Customer Service Representative, you'll have opportunities to learn and grow into leadership roles, with over half of our leaders starting in the operation. We offer a range of training and development programs to help you succeed in your role and advance your career.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to creating a diverse and inclusive workforce. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact in the world, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply for this job