Job Title: Customer Service Representative I - Summer Employment at blithequark
Job Description:
About blithequark
At blithequark, we're passionate about making a positive impact on the lives of students and higher education institutions. As a nonprofit 501(c)3 corporation, our dual mission is to help student borrowers repay their education loans and promote access in higher education. With a strong philanthropic heritage of giving through grants to colleges, universities, and research groups, we're committed to improving student outcomes, especially for underserved students, families, and institutions. As we continue to grow and evolve, we're drawing on our history to branch into new sectors beyond student loans, while maintaining our exceptional care and service that our customers have come to depend on. We're invested in the success of students and higher education institutions, and we're excited to have you join our team!Job Summary
We're seeking a highly motivated and customer-focused Customer Service Representative I to join our team for a summer employment opportunity. As a Customer Service Representative, you'll be responsible for participating in high-volume outbound and inbound call campaigns, answering customer questions, and providing exceptional service to our customers. If you're passionate about delivering outstanding customer experiences and have a strong desire to learn and grow, we'd love to hear from you!Responsibilities
As a Customer Service Representative I, you'll be responsible for:- Participating in high-volume outbound and inbound call campaigns based on assigned call lists
- Adhering to approved call scripts and compliance guidelines
- Providing consistent high-quality service to customers
- Responding to customer questions while ensuring the highest standards of customer service
- Utilizing software, scripts, and tools appropriately
- Appropriately documenting all encounters in clear and concise online logs
- Employing empathic support to customers
- Performing other duties and responsibilities as assigned
Requirements
To be successful in this role, you'll need:- Good customer service skills
- Excellent verbal and written communication skills
- Professional phone voice and etiquette
- Ability to follow instructions and scripts
- Skilled in active listening
- Proficient with computers, and good typing skills
- Strong time management and decision-making skills
- Knowledge of the FAFSA
- Knowledge of college financial aid and admissions processes
Qualifications
To be considered for this role, you'll need:- A high school diploma or equivalent
- Four to six months of customer service experience in a call center environment
- Preferred experience working in a college financial aid office or college administrative office
Work Environment
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our office work environment is climate-controlled, and we're committed to providing a safe and inclusive workspace for all employees.Benefits
As a member of our team, you'll enjoy:- A competitive hourly rate
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) retirement plan with company match
- Generous paid time off and holidays