Experienced Customer Service Trainee – Entry-Level Position in Dental Insurance Administration

Job Summary:

Are you passionate about delivering exceptional customer experiences and eager to kick-start your career in dental insurance administration? Look no further! blithequark is seeking highly motivated and customer-focused individuals to join our team as Customer Service Trainees. As a key member of our team, you will play a vital role in providing top-notch support to our customers, while learning the ins and outs of our industry and developing valuable skills that will propel your career forward.

About blithequark:

blithequark is a leading dental plan administrator dedicated to improving oral health through innovative benefit plans, advocacy, and community support. As one of the largest dental plan administrators in the country, we are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. Our commitment to excellence and customer satisfaction is reflected in our All In culture, a mindset, feeling, and attitude that guides everything we do.

Job Responsibilities:

As a Customer Service Trainee, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. In this developing and learning capacity, you will perform the following typical assignments:

• Research inquiries by accessing the claims processing system and other informational sources
• Respond to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
• Maintain related departmental records and files
• Operate office equipment which may include a personal computer, calculator, copier, fax machine, etc.
• Make corrections to claims and eligibility
• Enter new claims, eligibility, and subscriber information into the mainframe
• Review subscriber's coverage to determine type and level of benefits

Training Schedule:

Our training program is designed to equip you with the skills and knowledge you need to succeed in this role. The training schedule is as follows:

• On-site training: Weeks 1, 2, 6, and 7
• Remote training: Weeks 3, 4, 5, and 8

Minimum Requirements:

To be considered for this role, you must meet the following minimum requirements:

• Possess a high school diploma or equivalent
• One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
• Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at blithequark or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
• Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
• Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday

Equal Employment Opportunity:

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing equal employment and advancement opportunity within the context of our unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

What We Offer:

As a Customer Service Trainee at blithequark, you will have the opportunity to:

• Develop valuable skills and knowledge in dental insurance administration
• Work in a dynamic and supportive team environment
• Enjoy a comprehensive training program that prepares you for success
• Participate in ongoing learning and development opportunities
• Enjoy a competitive compensation package and benefits

How to Apply:

If you are a motivated and customer-focused individual who is eager to start your career in dental insurance administration, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.

Location:

This role is fully remote, allowing you to work from the comfort of your own home. Our team is located in Farmington Hills, MI, but we welcome applications from candidates across the country.

Number of Positions:

We are seeking 6 Customer Service Trainees to join our team.

Contact Information:

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply for this job