Experienced Customer Experience Advisor (Part-Time) – Remote Opportunity with blithequark
Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where creativity and innovation are encouraged? If so, we invite you to join blithequark as a part-time Customer Experience Advisor, working remotely from Nashville, TN.
About blithequark
blithequark is a forward-thinking company that's revolutionizing the way people experience vision care. Founded on a mission to inspire and impact the world with vision, purpose, and style, we're dedicated to creating a more inclusive and equitable society. Our commitment to innovation, empathy, and creativity has led to the development of cutting-edge products and technologies that make vision care accessible to all.
Your Role as a Customer Experience Advisor
As a Customer Experience Advisor at blithequark, you'll play a vital role in delivering nothing-but-wonderful customer service to our valued customers. Your primary responsibilities will include:
- Delivering exceptional customer service via email and live chat, ensuring that every interaction is personalized and memorable
- Learning our internal management system to efficiently process sales orders and maintain customer relationships
- Utilizing internal communication software to interact with your teammates, management, and other departments
- Identifying and resolving customer pain points and trends, providing innovative solutions to optimize their experience
Who We're Looking For
We're seeking a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. Our ideal candidate is:
- A creative and innovative problem solver who thinks outside the box
- A sensitive and skillful communicator who can adapt their tone and communication style depending on their audience
- Eager to learn new technology systems and procedures
- Able to juggle multiple tasks at once while remaining organized and attentive to detail
- Highly proficient in navigating multiple tabs and windows (keyboard shortcuts are a must!)
- Able to stay energized and motivated in a high-volume work environment with limited supervision
- Excited to represent blithequark and facilitate meaningful customer interactions
Requirements
To be successful in this role, you'll need to:
- Attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
- Have a quiet workspace with minimal noise (i.e., home office) in which you'll fulfill your shifts
- Be able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
- Be available evenings and weekends, including during the holiday season
- Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
- Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Extra Credit
While not required, experience in customer service and working from home are highly valued.
What We Offer
As a part-time Customer Experience Advisor at blithequark, you can expect:
- Competitive hourly rate of $13.00
- Opportunity to work with a dynamic and innovative company that's making a positive impact in the world
- Flexible scheduling to accommodate your needs
- Comprehensive training and onboarding program
- Access to cutting-edge technology and tools
- Collaborative and inclusive work environment
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
Our Culture
At blithequark, we're committed to creating a workplace that's inclusive, equitable, and transparent. We believe in empowering our employees to bring their authentic selves to work, share their perspectives, and feel engaged and valued as members of our team. Our annual Impact Report and Racial Equity Strategy outline our commitment to these values and provide a glimpse into our efforts to build a better future for all.
How to Apply
If you're a customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! Apply Job! Apply for this job