Experienced Customer Service Test Center Administrator – Part-Time Opportunity at blithequark

Are you a customer-focused individual with excellent communication skills and a passion for ensuring a seamless testing experience for candidates? Do you thrive in a fast-paced environment and possess the ability to multitask with ease? If so, we invite you to join blithequark as a Customer Service Test Center Administrator, where you will play a vital role in upholding the highest standards of exam integrity and delivering exceptional customer service to our clients.

About blithequark

blithequark is a leading provider of technology-enabled testing and assessment solutions to numerous licensing and certification organizations, academic institutions, and government agencies worldwide. With over three decades of experience and a presence in 180 countries, our mission is to design and deliver innovative testing solutions that meet the evolving needs of our clients. As a Customer Service Test Center Administrator at blithequark, you will be part of a dynamic team that supports more than 7 million test takers annually.

Job Overview

As a Customer Service Test Center Administrator, you will serve as the face of blithequark in our test centers, ensuring that every candidate receives a fair and comfortable testing experience. Your primary responsibilities will include verifying candidate identification, monitoring exams, and maintaining strict policies and guidelines to uphold the highest standards of exam integrity. You will be part of a growing specialization within blithequark, working closely with our team to deliver exceptional customer service and support.

Perks and Benefits

As a valued member of our team, you will enjoy a range of benefits and perks, including:

• 12 paid holidays off annually based on work schedule and start date
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves, or overnight shifts
• Paid training
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA

Available Schedule

As a part-time Customer Service Test Center Administrator, you will work a variety of shifts, including:

• Part-time hours will vary
• Schedule: Site may be open Monday through Saturday 8:30 am to 6:30 pm
• Saturday availability required
• Occasional evening hours required
• Possible Sunday hours
• Schedules are available 2 weeks in advance

Responsibilities

As a Customer Service Test Center Administrator, your key responsibilities will include:

• Maintaining and applying expert knowledge of test center policies, practices, and procedures
• Greeting examinees and verifying identification
• Performing required security checks, including the use of wands
• Continuously monitoring candidates as they complete exams
• Reporting and/or resolving candidate issues with urgency
• Maintaining a secure environment and materials in the test center at all times
• Ensuring every candidate receives a fair and comfortable testing experience
• Reporting any occurrences outside company guidelines
• Ability to be flexible with scheduling based on blithequark's days of operations
• Representing blithequark's vision, mission, and values
• Safeguarding the test center from misconduct
• If applicable, digitally scanning and recording candidate fingerprint identification

Qualifications

To be considered for this role, you will need to meet the following qualifications:

• High school diploma or equivalent required
• College experience a plus
• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify

Skills

As a Customer Service Test Center Administrator, you will need to possess the following skills:

• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation
• Familiarity with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Job Requirements

As a Customer Service Test Center Administrator, you will need to meet the following physical job requirements:

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
• Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Equal Employment Opportunity

blithequark is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Service Test Center Administrator. Apply for this job