Experienced Healthcare Customer Service Expert - Phone Intake Representative for High-Volume Call Center Environment at blithequark
Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service in a fast-paced call center environment? Do you have a strong background in the healthcare industry and a knack for navigating complex medical terminology? If so, we invite you to join our dynamic team at blithequark as a Healthcare Customer Service Expert - Phone Intake Representative.
About blithequark
blithequark is a leading provider of innovative healthcare solutions, dedicated to delivering high-quality patient care and exceptional customer experiences. Our team of dedicated professionals is committed to making a positive impact on the lives of our patients and customers. As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment that fosters growth, learning, and collaboration.
Job Summary
As a Healthcare Customer Service Expert - Phone Intake Representative, you will be the first point of contact for patients and healthcare providers seeking home healthcare services. You will be responsible for responding to high-volume calls, collecting clinical and demographic information, and entering it into our CareCentrix portal. This is a remote, full-time position with a competitive hourly rate and monthly bonus incentive opportunity.
Responsibilities
* Respond to approximately 60-65 incoming calls per day from providers, referral sources, and patients
- Collect clinical and demographic information and enter it into our CareCentrix portal
- Provide exceptional customer service, demonstrating empathy and patience in dealing with difficult callers or complex requests
- Meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives
- Collaborate with the team to achieve shared goals and objectives
- Participate in ongoing training and development to enhance skills and knowledge
Qualifications
* High School Diploma or GED
- Minimum 2 years of customer service experience in a call center environment
- Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
- Ability to navigate dual monitors and multiple applications
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
- Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
- Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams
- A passing score on the SHL Customer Service Phone Simulation Assessment is required to move forward in the interview process
Internet Requirements
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
- High-speed Internet: Fiber or Cable connection required
- DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
- While working, required to hardwire with an ethernet cable
What We Offer
* Starting pay for external hires is $17.50/hour + monthly incentive bonus opportunity
- Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
- Advancement opportunities, professional skills training, and tuition reimbursement
- Walgreens Discount - receive up to 25% off eligible items
- Great culture with a sense of community
Work Environment and Culture
* 100% remote work environment
- Monday - Friday, 9:00AM - 5:30PM EST
- Collaborative and supportive team environment
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
Application Process
Applications are accepted on an ongoing basis until a candidate is identified. We encourage you to apply early to ensure consideration for this exciting opportunity.
Contact Information
For more information about this opportunity, please contact [insert contact information]. We look forward to hearing from you!
Note
CareCentrix maintains a drug-free workplace. Apply for this job