Experienced Customer Service Representative – Remote Work Opportunity at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than blithequark, a global leader in digital business services, where you can unleash your full potential and make a meaningful impact on the lives of our clients and their customers.
About blithequark
blithequark is a trailblazing company that has been revolutionizing the way businesses operate in the digital age. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, clients, and the environment. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry.
Benefits of Working with blithequark
At blithequark, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:
- Paid Training to help you develop the skills you need to succeed
- Competitive Wages that reflect your value to the organization
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to recharge and refocus
- Employee wellness and engagement programs to support your physical and mental well-being
Teleperformance and You
As a Customer Service Representative at blithequark, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life and experiencing the thrill of no two days being the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company? At blithequark, the sky is the limit!
Responsibilities
As a Customer Service Representative, your responsibilities will include:
- Handling and carefully responding to all customer inquiries
- Providing excellent customer service through active listening
- Working with confidential customer information and treating it sensitively
- Aiming to resolve issues on the first call by being proactive
- Appropriately communicating with customers
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications
We're looking for fearless people – people who are inspired to deliver only the best in all that they do. To succeed in this role, you will need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience (preferred)
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To ensure your success in this remote role, you will need:
- Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required
- Clean and quiet workspace
Be Part of Our blithequark Family
At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
Job Locations
This role is available in various locations across the United States, including:
- US-AL
- US-AZ
- US-AR
- US-CT
- US-DE
- US-FL
- US-GA
- US-ID
- US-IL
- US-IN
- US-IA
- ...
Requisition ID
2024-45558
Category
Customer Service/Support
Country
United States
Apply Now
Ready to take the first step towards a rewarding career at blithequark? Apply now and join our team of passionate and dedicated professionals who are shaping the future of customer service. Apply for this job