Experienced eCommerce Specialist - Video Chat – Accessibility Support & Guest Experience

Are you passionate about delivering exceptional guest service and making a positive impact on people's lives? Do you have a knack for problem-solving and a strong desire to work in a dynamic, fast-paced environment? If so, we encourage you to join the blithequark team as an eCommerce Specialist - Video Chat, where you'll play a vital role in supporting guests with disabilities and enhancing their overall experience.

About blithequark

blithequark is a world-renowned entertainment and media conglomerate that has been a leader in innovation and customer satisfaction for over nine decades. Our commitment to excellence is reflected in our dedication to providing exceptional guest experiences, and we're seeking talented individuals like you to join our team. As an eCommerce Specialist - Video Chat, you'll be part of a diverse and inclusive team that values creativity, collaboration, and continuous learning.

Job Summary

As an eCommerce Specialist - Video Chat, you'll be responsible for providing top-notch guest service, primarily assisting guests with registering for Disability Access Service. This includes addressing accessibility needs, supporting guests' digital experience (website and My Disney Experience app), and managing bookings. You'll work closely with guests to understand their needs, provide personalized support, and ensure a seamless experience. Your exceptional communication skills, problem-solving abilities, and capacity to handle sensitive situations with integrity will make you an invaluable asset to our team.

Responsibilities

* Proactively answer guest accessibility-related questions and make recommendations for our guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services

• Communicate efficiently through video/phone calls and balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
• Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
• Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Meet required departmental metric expectations and efficiency goals when handling guest accounts
• Complete all required Company training and compliance courses
• Flexible with work schedule, including overtime, weekends, and holidays

Must-Have Qualifications

* Exceptional guest service skills

• Strong communication (video/phone, chat)
• Proficiency in various software applications
• Problem-solving and decision-making skills
• Sales and service experience in a customer service or contact center environment

Good-to-Have Qualifications

* Experience working with individuals with disabilities

• Bilingualism
• Knowledge of Disney Parks and tools (e.g., Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya)

Essential Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Proficiency in Microsoft Office Tools and Guest Service Suite
• Comfortable asking discovery questions to acquire relevant information from guests
• Ability to maintain confidentiality and handle sensitive situations with integrity
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

As an eCommerce Specialist - Video Chat, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You'll receive comprehensive training and ongoing support to help you succeed in your role. Our commitment to employee development includes:

• Ongoing training and professional development opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities for career growth and advancement within the company
• Access to cutting-edge technology and tools
• Collaborative and inclusive work environment

Work Environment and Company Culture

blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of creativity, innovation, and continuous learning. As an eCommerce Specialist - Video Chat, you'll be part of a team that values:

• Collaboration and teamwork
• Continuous learning and professional development
• Diversity, equity, and inclusion
• Employee well-being and work-life balance
• Innovation and creativity

Compensation, Perks, and Benefits

As an eCommerce Specialist - Video Chat, you'll receive a competitive hourly rate of $18.90/hour. You'll also enjoy a range of benefits, including:

• Comprehensive health and wellness programs
• Retirement savings plan
• Paid time off and holidays
• Access to on-site fitness center and wellness programs
• Employee discounts on Disney products and services

How to Apply

If you're passionate about delivering exceptional guest service and making a positive impact on people's lives, we encourage you to apply for the eCommerce Specialist - Video Chat role at blithequark. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Contact Information

For more information about this role or to apply, please visit our website at [outscal.com/job/ecommerce-specialist-video-chat-dc-orlando-fl-bench-full-time-at-the-walt-disney-company-in-orlando-florida-united-states-1](http://outscal.com/job/ecommerce-specialist-video-chat-dc-orlando-fl-bench-full-time-at-the-walt-disney-company-in-orlando-florida-united-states-1). Apply for this job