Experienced Virtual Personal Assistant – Remote Property Administration and Customer Support

Are you a highly organized and proactive individual with excellent communication skills, looking for a flexible remote role where you can make a real difference in a growing property business? Do you have experience in Airbnb, Guesty, and UK property management, or are you eager to learn? If so, we encourage you to apply for this exciting opportunity to join our team at blithequark as a Virtual Personal Assistant.

About blithequark

blithequark is a dynamic and innovative property company that is passionate about delivering exceptional customer experiences and providing top-notch property management services. Our team is dedicated to excellence, and we are committed to creating a positive and supportive work environment that fosters growth and development. As a Virtual Personal Assistant, you will play a vital role in supporting our director and ensuring the smooth day-to-day operations of our business.

Key Responsibilities

As a Virtual PA, you will be responsible for handling various administrative tasks, including:

• Managing the director's emails and admin tasks, ensuring prompt and efficient responses to all inquiries
• Responding to customer phone calls and emails, providing professional and courteous support to our clients
• Calling customers back who require urgent assistance, resolving issues promptly and efficiently
• Arranging maintenance work, including:

+ Responding to customer emails requesting maintenance + Coordinating contractors to attend, subject to landlord/line manager approval

• Handling Airbnb guest inquiries and requests via the Airbnb platform, ensuring seamless communication and resolution
• Updating Guesty (our property management software) with accurate listing information, ensuring data integrity and consistency
• Drafting contracts for tenants and employees, ensuring compliance with relevant laws and regulations
• Responding to landlords, tenants, and staff inquiries professionally, providing clear and concise information
• Using ChatGPT to generate professional responses in the director's tone, checking key responses with him via WhatsApp
• Creating a maintenance manual with FAQs within the first two months to streamline future inquiries
• Organising mail merges and distributing letters to UK customers for marketing campaigns
• Communicating with the director via WhatsApp or email for clarifications, ensuring seamless collaboration and support

Ideal Candidate

We are looking for a highly organized and proactive individual who is able to work independently, with excellent written and verbal communication skills. The ideal candidate will have:

• Strong experience in Airbnb, Guesty, and UK property management (or a willingness to learn)
• Excellent problem-solving skills, with the ability to manage urgent customer issues
• Reliable and responsive during working hours, with a strong commitment to customer satisfaction
• Experience working for a UK property company is a bonus, but not essential
• Strong technical skills, including:

+ Docusign + WhatsApp + LastPass + Microsoft Outlook + Microsoft Excel + Microsoft Word + Airbnb platform

Additional Requirements

As a Virtual Personal Assistant, you will be handling sensitive information, and therefore, you must be willing to submit ID and proof of address. You will also be required to use ChatGPT to generate professional responses, and you must be confident in your ability to use this tool effectively.

How to Apply

If you are a motivated and organized individual with excellent communication skills, and you are looking for a flexible remote role where you can make a real difference in a growing property business, we encourage you to apply for this exciting opportunity. To show that you have read and understood the job application, please include the keyword 'banana' in the first line of your cover letter. Applications without this will not be considered.

What We Offer

As a Virtual Personal Assistant at blithequark, you will have the opportunity to work in a dynamic and innovative property company, with a strong commitment to customer satisfaction and excellence. You will be part of a supportive team that values growth and development, and you will have access to a range of benefits, including:

• Flexible remote working arrangements
• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Access to the latest technology and tools

Join Our Team

If you are a motivated and organized individual with excellent communication skills, and you are looking for a flexible remote role where you can make a real difference in a growing property business, we encourage you to apply for this exciting opportunity. Please submit your application, including your cover letter and CV, to [insert contact information]. We look forward to hearing from you! Apply for this job