[Remote] Senior Manager, Fulfillment & Logistics
Note: The job is a remote job and is open to candidates in USA. Nanit is a high-growth baby tech company that is changing the way parents experience parenthood with advanced baby monitoring products. They are seeking a Senior Manager, Fulfillment & Logistics to oversee 3PL partnerships and ensure efficient logistics operations to support company growth.
Responsibilities
- Act as the primary liaison with our 3PL partner, managing daily operations, performance, and strategic alignment
- Negotiate rate cards with fulfillment and transportation partners, identifying potential savings and evaluating the most cost effective way to fulfill our orders
- Analyze fulfillment data and 3PL performance metrics; prepare regular reports for senior management on key KPIs (e.g., cost per order, on-time shipping, inventory accuracy)
- Monitor and manage all D2C order fulfillment, ensuring SLAs (Service Level Agreements) for order processing, shipping, and delivery are consistently met
- Proactively identify and resolve fulfillment and shipping issues, coordinating with the 3PL and carriers to minimize customer impact
- Oversee and coordinate all inbound shipments from our overseas factories to the 3PL warehouse(s), ensuring timely receipt, documentation, and inventory accuracy
- Manage all outbound bulk (B2B) shipments to our retail partners, ensuring strict compliance with retailer-specific routing guides and delivery windows
- Partner with the planning team to manage inventory levels at the 3PL, supporting accurate forecasting and preventing stock-outs or excess inventory
- Lead investigations into inventory discrepancies, shipment errors, and customer complaints related to fulfillment
- Support the continuous improvement of fulfillment processes, EDI and system integrations (e.g., between NetSuite and the 3PL's WMS), and cost-reduction initiatives
- Coordinate RMAs with our customer support team and ensure efficient and accurate transmission of return data across systems
Skills
- 7+ years of experience in logistics and fulfillment operations, with a strong emphasis on managing 3PL providers
- Demonstrated success managing both D2C (e-commerce) fulfillment and B2B (retail) logistics, including deep familiarity with retailer compliance guides
- Deep understanding of warehouse operations, inventory management, and transportation/freight logistics
- Experience with international inbound logistics, including freight forwarding and customs processes
- Strong analytical skills and high proficiency in Microsoft Excel and Google Sheets for data analysis and reporting
- Experience with ERP systems (ideally NetSuite) and e-commerce platforms (ideally Shopify)
- Exceptional attention to detail, problem-solving skills, and a proactive mindset to resolve issues
- Clear, professional communication and relationship-building skills, with the ability to manage external partners (3PLs, carriers) effectively
- Ability to work independently, prioritize tasks, and manage multiple projects simultaneously
- Comfortable operating in a fast-paced, high-growth environment
Benefits
- Flexible PTO (we trust you to take the time you need)
- Equity options so you can share in our growth
- Paid parental leave for all new parents
- Employee discounts on Nanit products
- Work from home stipend
- Monthly team events
- Healthcare benefits
- A 401(k) plan
- Short-term and long-term disability coverage
- Basic life insurance
Company Overview
- Nanit is a startup developing smart baby monitors and sleep tracker devices. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.nanit.com/.
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