[Remote] Program Management Senior Specialist (For Pooling)

Note: The job is a remote job and is open to candidates in USA. Google Operations Center is focused on helping users and customers solve problems while fostering a culture of continuous improvement. The Program Management Senior Specialist plays a crucial role in managing email marketing campaigns, ensuring projects are well-defined, delivered on time, and meet quality standards.

Responsibilities

• Partner with product marketing managers (PMMs) in campaign ideation and intake document formulation:
• Collaborate with PMMs during campaign ideation stage, gather technical requirements, confirm feasibility of ideated campaign features, define potential execution timeline
• Guide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production team
• Project manage campaign development and deployment:
• Kick off and strategically manage campaign production with offshore production team, provide guidance and answers to production team during the production process, manage production timelines
• Coordinate with Data Specialists to ensure that data requirements and inputs are fully aligned with HTML development and production process, as well as be a strategic partner between Data Specialists and offshore production team
• Communicate production progress to PMM, facilitate approval of proofs and prototypes, ensure any changes are implemented after prototype and proof review
• Flag issues that arise during production process and proactively seek solutions
• Manage campaign deployment in Gamma, monitor campaign health:
• Actively manage the Gamma campaign deployments and proactively manage the campaign lifecycle (pause, activate, launch Gamma campaigns). GAMMA is Google’s internal email marketing platform
• Be the expert on Gamma campaigns under their management
• Monitor campaign deployment health through Gamma reporting tools and internal tools Where applicable, delegate monitoring to Data Specialists and email specialists acting as the accountable party for campaign health monitoring
• Troubleshoot and solve escalations:
• When issues arise on existing or newly deployed campaigns, proactively lead the resolution process by quickly identifying root causes, work closely with product marketing managers, production project managers, and the development team
• Document the issue in the form of a blameless post mortem, ensure alignment across stakeholders and facilitate process adjustments mitigating repetition of the issue in the future across the team
• Keep things organized:
• Effectively and proficiently communicate with the offshore production team by setting up and leading weekly calls. Attend regular scrums and stand ups, provide updates on project status and act as a collaborative business partner to the PMM leading the scrum
• Maintain internal project status trackers and post launch quality control sheets
• Ensure accurate work progress tracking in Asana
• Drive innovation and thrive for excellence:
• Proactively look for ways to improve the process to drive efficiency and reduce risk such as through implementing generative AI tools in the email creative or production processes

Skills

• Overall 5+ years of experience in project management roles, coordinating projects across multiple organizations/cross functional teams
• 2-3 years of experience with email marketing in a fast paced environment
• Demonstrable experience in marketing automation tools such as Marketo, Eloqua, Marketing Cloud, etc.
• Strong, polished, and professional communication skills required for interacting with stakeholders and leading the production team
• Understanding of marketing operations, processes, business requirements
• Proactive and curious attitude, strong problem solving skills
• Familiarity using GenAI (generative AI) for email marketing content, production and optimization
• Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Company Overview

• Google operation center is a caring and knowledgeable support for Google users and customers across countries. It was founded in 2019, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.googleoperationscenter.com.

Apply tot his job Apply To this Job